Polish Customer Advisor

Position: Customer Advisor
Location: Athens, Greece
Model: Hybrid
Employment type: Full time

• Handle incoming customer calls and emails
  
• Provide accurate, valid and complete information using the appropriate methods and tools
  
• Identify opportunities to generate revenue through cross-selling and upselling during customer interactions
  
• Meet individual and customer service team targets, including case-handling quotas
  
• Maintain accurate records of customer interactions and process customer accounts and documentation
  
• Follow established communication procedures, guidelines and policies
  

Requirements

• Native or near-native level of Polish
  
• Fluent in English
  
• Previous sales experience with the ability to generate revenue through cross-selling and upselling
  
• Strong telephone customer service and active-listening skills
  
• Customer-oriented approach and ability to adapt communication to different customer profiles
  
• Excellent communication skills
  
• Good MS Office skills
  
  

Benefits

• Indefinite contract
  
• 14 salaries per year
  
• Hybrid model
  
• Daily meal voucher
  
• Private health insurance, including dental and optical care
  
• Challenging working environment
  
• Employee events
  
• Free gym and wellbeing activities
  
• Rooftop cinema with Acropolis views
  
• And many more!