Network & VoIP Engineer

Network Support

• Assist in installation and configuration of LAN/WAN networks.
• Configure basic IP addresses, sub netting, DHCP and DNS.
• Basic understanding of VLAN, trunk/access ports and PoE.
• Assist with configuration of network switches and routers.
• Troubleshoot basic network connectivity issues using:
• Ping
• Traceroute
• IP configuration
• Basic switch commands.
• Assist in troubleshooting network connectivity, packet loss and latency issues.

VoIP / IP-PBX Support

• Assist with installation and configuration of IP-PBX systems.
• Configure SIP extensions and IP phones.
• Basic understanding of SIP registration and SIP calling.
• Troubleshoot:
• IP phone registration issues
• Incoming/outgoing call problems
• No audio/one-way audio
• SIP trunk connectivity
• IP phone network connectivity.
• Learn and work with Asterisk, Zycoo, Coovox, Matrix, Dasscom or similar PBX systems.
• Assist senior engineers with customer troubleshooting and remote support.

IP Phones & VoIP Devices

• Installation and configuration of IP phones from vendors such as:
• Fanvil
• Grandstream
• Yea link
• Matrix
• Dasscom
• Basic knowledge of SIP account configuration.
• Perform phone firmware updates and basic troubleshooting.
• Assist with IP-PBX and IP-phone deployment at customer sites.

Linux & Server Support

• Basic knowledge of Linux is preferred.
• Learn basic Linux commands and troubleshooting.
• Assist with checking:
• Services
• Network connectivity
• Disk space
• System logs.
• Basic exposure to Docker is an advantage.

Troubleshooting & Customer Support

• Provide remote and onsite technical support.
• Collect logs and screenshots from customer systems.
• Assist senior engineers in analyzing Wire shark/PCAP captures.
• Follow troubleshooting procedures and document solutions.
• Prepare basic installation and service reports.
• Escalate complex issues to senior engineers.

Requirements

Candidate should have basic knowledge of:

• TCP/IP
• IPv4 addressing
• Sub netting
• LAN/WAN
• Ethernet
• VLAN
• DHCP
• DNS
• NAT
• PoE
• Basic routing
• SIP
• VoIP
• IP phones
• Basic Linux commands.

Good to Have

• CCNA certification or CCNA-level knowledge.
• Basic Asterisk knowledge.
• Basic Wire shark knowledge.
• Basic Linux knowledge.
• Basic knowledge of switches and routers.
• Knowledge of SIP/RTP.
• Networking or VoIP project/internship experience.