Fleet Reliability Engineer

The employer is a leading end-to-end SaaS analytics platform that empowers media and entertainment clients to audit and optimize their content, apps, and channel placements across connected devices in over 25 countries.  Their platform provides visibility into where content appears, how it’s placed, and how it performs, enabling smarter  commercial decisions, operational efficiency, and better outcomes for their clients (leading on-demand video platforms).

They are hiring a Fleet Reliability Engineer role in London (West London area - Hybrid) on a permanent basis.


Location : Hybrid - West London

Markets : Worldwide/International

Minimum experience : 3 years

Salary : up to 55k depending on experience

Work pattern : Hybrid with weekly visits to LondonDatacenters


This is a Hardware/software operations Engineer type of role to support their distributed device management infrastructure. The team manages hundreds of consumer devices (smart TVs, Fire TVs, set-top boxes, video game consoles, mobiles and tablets) equipped with specialized hardware for video data collection and Media Placement across global data centers.

This is a permanent role combining software scripting operations with consumer electronics hardware management.

You will be part of a team of 3-4 including a specialist in international device deployment/3D Printing, and a Bluetooth remote replication project Lead. You will share responsibilities across daily operations and individual project work


MISSIONS

Primary · daily

• Maintain fleet of 400+ consumer devices in operational condition (coding and repair)
  

• Physical device management and troubleshooting at two West London data centers
  

• Weekly on-site visits (typically once per week, sometimes twice, occasionally none)
  

• Device deployment, installation, and hardware integration
  

• Hands-on technical work including pulling apart TVs, extracting circuit boards, and integrating specialized capture hardware (EXV9210 devices,video capture cards)
  

Secondary

• Add new devices to the fleet
  

• Software development and maintenance Individual project work (approximately 20% of time)
  

• Research and development tasks (e.g., duplicating Bluetooth remotes, troubleshooting unexpected device behavior)
  

• Problem-solving for emerging issues caused by device software updates or unforeseen technical challenges
  

Requirements

REQUIRED SKILLS AND EXPERIENCE

Must-have

Hardware expertise combined with software programing knowledge with 50/50 balance

Ability to code and script command lines

Good programing skills with one of the following languages in order of priority: Python, Javascript/Typescript, Shell

Hands-on troubleshooting and problem-solving ability

Ability to work independently and think on feet without constant guidance

Experience with consumer electronics or embedded systems preferred

Ideal

Curiosity and drive to understand problems deeply and explore solutions

Initiative and proactive mindset to identify and solve issues independently

Innovation/R&D capability to tackle novel problems with limited guidance

Willingness to learn and adapt to unfamiliar systems

Experience with Bluetooth, IoT, or consumer device management is a plus

Benefits

CONDITIONS

Contract : Permanent role - Hybrid London (UK)

Work model : Remote-first with mandatory on-site requirements

Travel requirements : Weekly visits to West London data centers

INTERVIEW PROCESS

1 . Phone/video Recruiter screening

2 . Video call or in-perso nInterview with Hiring managers :

- Situational/experience-based questions

- Discussion of past problem-solving approaches with examples

3 . Practical/hands-on assessment, potentially including real task demonstration at data center if you are willing or discussion of past projects in detail