Customer Success Coordinator

We are seeking a Customer Success Coordinator to support the organization and delivery of a positive customer experience. This role helps coordinate customer activities, maintain communication, track follow-up needs, and ensure important information moves efficiently between customers and internal teams.

The Customer Success Coordinator will combine direct customer communication with organizational and administrative responsibilities. This position is well suited for someone who is detail-oriented, responsive, and comfortable managing multiple customer activities and priorities.

Responsibilities

• Coordinate day-to-day customer success activities and follow-up
  
• Maintain regular communication with customers regarding questions, updates, and ongoing needs
  
• Track customer requests, action items, and outstanding follow-up
  
• Help customers navigate available products, services, programs, and resources
  
• Maintain accurate and organized records of customer interactions and activities
  
• Coordinate customer needs with appropriate internal teams
  
• Support customer onboarding and ongoing engagement activities
  
• Monitor open customer items and help ensure timely resolution
  
• Prepare customer information, updates, and support materials as needed
  
• Maintain schedules and documentation related to customer programs and initiatives
  
• Gather customer feedback and communicate relevant information internally
  
• Assist with tracking customer satisfaction and engagement activity
  
• Maintain current knowledge of company products, services, and processes
  
• Support internal reporting and customer success documentation
  
• Help identify opportunities to improve customer communication and coordination
  
• Assist with additional customer-focused projects and initiatives as needed
  

Requirements

Bachelor’s degree or 1–2 years of relevant professional experience
Strong written and verbal communication skills
Excellent organizational and coordination abilities
Strong attention to detail and follow-through
Comfortable communicating directly with customers
Strong interpersonal and problem-solving skills
Ability to manage multiple tasks, deadlines, and priorities
Professional, dependable, and responsive
Comfortable collaborating with multiple teams and departments
Previous experience in customer success, customer service, account support, project coordination, hospitality, or another customer-facing environment is preferred

Benefits

Comprehensive training and ongoing support
Hands-on customer success and coordination experience
Professional development opportunities
Collaborative and team-oriented work environment
Exposure to multiple areas of customer and business operations
Opportunities to develop communication, organization, and customer relationship skills
Opportunities for continued growth and increased responsibility


Milwaukee, WI