Customer care executive ( Mumbai)

Mail:- info@naukripay.com

Customer Care Executive – Job Description

Job Title: Customer Care ExecutiveDepartment: Customer SupportExperience: 0–3 YearsEmployment Type: Full-TimeLocation: [Location]

Job Summary

We are looking for a customer-focused and professional Customer Care Executive to handle customer queries, provide timely solutions, and ensure a positive customer experience. The ideal candidate should have excellent communication, problem-solving, and interpersonal skills.

Key Responsibilities

- Handle customer calls, emails, chats, and inquiries professionally.- Understand customer concerns and provide appropriate solutions.- Resolve complaints and issues within the required timeline.- Maintain accurate records of customer interactions and requests.- Follow up with customers to ensure satisfactory resolution.- Coordinate with internal departments to resolve customer issues.- Explain products, services, policies, and procedures to customers.- Escalate complex issues to the appropriate team or supervisor.- Maintain a professional and positive relationship with customers.- Meet customer service quality and performance targets.

Required Skills

- Excellent verbal and written communication skills.- Good listening and problem-solving abilities.- Customer-oriented and patient approach.- Basic computer and MS Office skills.- Ability to handle multiple customer queries efficiently.- Good coordination and follow-up skills.- Ability to work under pressure and meet deadlines.- Hindi and English communication skills; additional languages are a plus.

Qualifications

- 12th pass or Bachelor’s degree in any discipline.- Freshers can apply; relevant customer service experience is preferred.

Salary: ₹[Salary Range] per month, depending on experience and skills.