Housing Supervisor – Housing Choice Voucher Program (Onsite)

Help a team deliver housing services with care, clarity, and accountability.

hrEdge Consulting is recruiting on behalf of AMA Consulting Group for a Housing Supervisor at the Chicago Housing Authority’s West Office. This opportunity is ideal for an experienced affordable housing leader who enjoys coaching staff, solving problems, and helping participants and landlords navigate the Housing Choice Voucher program.

You’ll oversee daily office operations, support staff performance, and resolve customer concerns. Your leadership will help keep cases moving, improve service delivery, and create a welcoming, professional environment for the people who rely on these services.

Position details

• Location: Onsite at Chicago Housing Authority, West Office
  

• Salary: $53,000–$58,500 annually
  

• Employment: Full-time, salaried, exempt
  

• Reports to: Project Manager
  

• Target start date: November 9, 2026
  

• Travel: Up to 10%, depending on project needs
  

What you’ll do

Lead the customer experience

• Serve as AMA’s primary onsite contact for program participants, landlords, and visitors.
  

• Provide clear, respectful guidance on program processes.
  

• Resolve escalated concerns with empathy, sound judgment, and strong de-escalation skills.
  

• Track customer issues through timely follow-up and resolution.
  

Keep office operations moving

• Oversee daily office activity, customer flow, work queues, and deadlines.
  

• Identify and address bottlenecks that delay service or case completion.
  

• Maintain an organized, customer-friendly office and consistent documentation practices.
  

• Coordinate with leadership and client representatives on service needs, operational challenges, and emerging risks.
  

Coach and support your team

• Provide day-to-day guidance, training, and mentoring.
  

• Manage workloads, monitor performance, and support timely, accurate work.
  

• Oversee timecards, data integrity, and quality control.
  

• Recognize contributions and build a positive, accountable team environment.
  

Maintain program quality

• Support compliance with HCV regulations, applicable policies, and internal standards.
  

• Review documentation and data for accuracy and completeness.
  

• Document escalations and operational concerns clearly and promptly.
  

Requirements

What you’ll bring

Required

• At least one year of Housing Choice Voucher Program experience.
  

• At least three years of supervisory experience in affordable housing.
  

• Strong knowledge of affordable housing regulations and tenant/landlord requirements.
  

• Experience managing customer concerns, competing priorities, and deadlines.
  

• Strong communication, conflict resolution, and staff coaching skills.
  

• Proficiency with Microsoft Office and housing program software.
  

• The ability to work onsite in a busy, customer-facing environment.
  

Preferred

• A bachelor’s degree in Business Administration, Public Administration, Housing Management, or a related field.
  

• Current HCV credentials or other affordable housing certifications, such as PH or LIHTC.
  

Why this role matters

Your work will directly support the staff delivering housing services and the participants and landlords navigating them. You’ll have the opportunity to improve daily operations, develop your team, and help customers receive accurate, timely, respectful service.

AMA’s work is guided by Integrity, Ownership, Results Driven, and Service Excellence.