IT Field Support Engineer - Isipingo, South Africa

Job Summary

We are looking for an experienced Technology Engagement (TE) / IT Field Support professional with a minimum of 7–10 years of experience to provide high-quality IT support across physical sites and ensure an excellent technology experience for end users.

The successful candidate will act as the hands and eyes on-site for core IT infrastructure and end-user support, working closely with local, regional, and global technology teams to maintain reliable IT services, support business operations, and drive continuous improvement.

Key Responsibilities

• Deliver a first-class IT user experience across all assigned physical sites.
  
• Provide on-site support for core IT infrastructure and end-user technology.
  
• Drive the adoption and effective use of digital collaboration technologies to improve productivity and connectivity.
  
• Support end users in effectively utilizing available technology and minimize dependency on external support partners.
  
• Maintain and align the IT Service Continuity Plan with local operational requirements.
  
• Execute the IT Service Continuity Plan when required to maintain service resilience and business continuity.
  
• Provide IT support for executive and senior leadership meetings, conferences, and events, in collaboration with relevant technology teams.
  
• Partner with global technology teams to assess the local technical impact and applicability of technology solutions.
  
• Participate in service reviews with internal and external service providers to monitor performance, resolve issues, and drive continuous improvement.
  
• Manage routine IT support activities, including:
  
  • Incident resolution
    
  • Service requests
    
  • Hardware and software support
    
  • IT asset management
    
  • End-user support
    
• Operate within the organization's Technology Engagement governance framework and follow established IT policies and procedures.
  
• Provide business continuity support in accordance with defined SLAs and service performance metrics.
  
• Manage and track Purchase Orders (POs) to support financial control and operational efficiency.
  
• Prepare, translate, and distribute IT-related communications and updates to end users as required.
  
• Maintain accurate documentation and provide regular updates on IT service performance and outstanding issues.
  
• Collaborate with internal teams, vendors, and external service providers to ensure effective delivery of IT services.
  

Requirements

Required Qualifications & Experience

• Minimum 7–10 years of relevant IT experience, preferably in IT field support, technology engagement, infrastructure support, or enterprise IT environments.
  
• Strong experience in end-user support and IT infrastructure operations.
  
• Proven experience supporting users across multiple physical locations.
  
• Experience supporting senior leadership, executives, meetings, conferences, and corporate events.
  
• Strong knowledge of IT service management, incident management, service requests, and asset management.
  
• Experience working with internal and external technology service providers.
  
• Understanding of IT Service Continuity, business continuity, SLAs, and service performance metrics.
  
• Experience with IT procurement, PO management, and tracking.
  
• Strong troubleshooting and problem-solving skills.
  
• Excellent communication and customer service skills.
  
• Ability to work independently while collaborating effectively with global and local teams.
  
• English must be the primary working language.
  
• Proficiency in the local language is also required.
  
• Ability to communicate effectively with both technical and non-technical stakeholders.