NetSuite Customer Success Manager

About the Role
 
At NoBlue2, we measure success by the value our customers realise, not simply by the projects we deliver. As a Customer Success Manager, you will help customers continuously maximise the return on their NetSuite investment by identifying opportunities to improve business performance, increase automation, reduce operational friction and unlock new capabilities that support their strategic objectives. 

Working alongside the Account Management team, you will become a strategic adviser who understands each customer’s business, measures customer health, identifies commercial and operational opportunities, reduces churn risk and develops multi-year optimisation roadmaps. You will combine commercial acumen, business consulting expertise, NetSuite knowledge and AI-enabled ways of working to help customers continually evolve their ERP landscape while creating sustainable growth opportunities for NoBlue2. 

What Good Looks Like
 

• Each strategic customer has an active, regularly reviewed Customer Value Roadmap aligned to its business goals.
• Customer Health Scores improve over time, with risks identified early and proactive interventions agreed.
• Optimisation opportunities are prioritised by business impact, complexity and expected return on investment.
• Customers can see measurable business value from recommendations, including stronger adoption, productivity, reporting and automation.
• Account Managers have clear insight to support quarterly business reviews, renewals and strategic account planning.

Responsibilities

What You’ll Do

• Develop and maintain customer-specific optimisation roadmaps aligned to business goals and evolving priorities.
• Prioritise quick wins and longer-term transformation initiatives based on business impact, complexity and return on investment.
• Align roadmaps with NetSuite product releases and review progress regularly with customers.
• Partner with Account Managers so roadmaps inform quarterly business reviews, renewal discussions and strategic account planning.
• Deliver customer health checks that identify system inefficiencies, under used functionality and opportunities to add value across the customer’s product stack.
• Diagnose inefficiencies across finance and operational processes and identify opportunities to automate manual activity.
• Recommend improvements to reporting, visibility, decision-making, user adoption and the use of NetSuite functionality.
• Identify commercial opportunities where additional services or solutions will create measurable business value.
• Quantify the expected business impact and return on investment of recommendations.
• Develop and maintain Customer Health Scores across the managed portfolio, monitoring engagement, adoption, satisfaction and realised value.
• Identify leading indicators of churn or declining engagement and recommend proactive interventions.
• Track roadmap progress and value delivered, sharing clear insight with customers and internal stakeholders.
• Provide guidance on relevant industry trends and the changes customers should consider.

Requirements

About You
 

• Strong NetSuite knowledge and an understanding of how ERP capability supports finance and operational processes.
• Business consulting experience, with the ability to assess current-state challenges and turn them into practical, prioritised recommendations.
• Commercial acumen and confidence building value cases that connect technical improvements to measurable business outcomes.
• Excellent stakeholder management and communication skills, including the ability to advise senior and executive stakeholders.
• Analytical and structured, with the ability to manage a customer portfolio and maintain clear roadmaps.
• Proactive and curious, with a mindset focused on uncovering opportunities customers may not yet have recognised.
• Comfortable working collaboratively across Account Management, Delivery, Technical and customer teams.
• Interested in using AI responsibly to improve consulting quality, efficiency and knowledge sharing.

Benefits

Why Join Us

This role offers the opportunity to move beyond reactive consulting and become a portfolio strategist for strategic customers. You will shape what customers should work on over the next 12 to 24 months, identify where the greatest value can be created, and help manage the risks that could prevent renewal or expansion. 
You will work at the centre of customer value, NetSuite optimisation and strategic account growth, with the scope to influence how NoBlue2 delivers continuous value management and long-term customer partnership.
 
About NoBlue2

We’re recognised as the EMEA NetSuite Solution Provider Partner of the Year 2026, for the second consecutive year, delivering powerful ERP solutions that drive visibility, agility, and long-term success. Our consultants work closely with clients to tailor NetSuite to their evolving needs. We’ve also developed our own IP – TaskSuite - which includes tools like TaskCollect and TaskAnalytics, designed to solve everyday business challenges. It’s ERP, elevated. 

But what truly sets NoBlue2 apart is our people and culture. We're building a business where collaboration, ingenuity and continuous learning go hand in hand. We encourage a culture of fearlessness - giving people the confidence to challenge ideas, try new approaches, learn from mistakes and push boundaries in pursuit of better outcomes for our clients. 

Join a multi-award-winning consultancy where innovation thrives, collaboration is core, and your work truly makes an impact. 

At NoBlue2, we embrace AI as a tool for innovation, efficiency and continuous learning. We believe the best results come from combining the power of AI with the expertise and judgement of our people, helping us work smarter and deliver greater value to our customers. We're looking for curious, forward-thinking individuals who are excited to use AI responsibly, challenge traditional ways of working, and continuously improve how they work. 

Benefits
 

• Company bonus scheme, averaging 10% of salary
• 25 days leave (plus bank holidays) with option to buy scheme
• Private healthcare – including optical and dental cashback
• Enhanced pension scheme with company matching up to 5%
• Life assurance at 3 x your annual salary
• Discounts with Perkbox
• Regular company events
• Company funded training programs
• Quarterly opportunity for performance-based rewards
• Hybrid by default, we trust you to decide where works best for you