Lead NOC Engineer

Who we are

Born in 2014, Yoti is a digital identity and biometric technology company that makes it safer for people to prove who they are. The Yoti app was designed with privacy at its core, giving people a secure way to prove their identity and share third-party credentials with organisations and other people.

Today, we have over twenty  million app downloads around the world. We’ve expanded our offering to a suite of business solutions that span identity verification, age verification and estimation, e-signing, AI anti-spoofing technologies and we continue to think of innovative new offerings. 

From day one, we’ve been working to fix an outdated identity system. This is not a journey we make on our own but with policy advisors, think tanks, researchers, academics, humanitarian bodies, our users and everyday people. We are committed to solving identity problems through grassroots research and social purpose initiatives.

Our dedication to our mission and our team is why Yoti was proudly named one of the Sunday Times Best Places to Work 2026 in the UK. 

Purpose of the Role

The Lead NOC Engineer plays a key operational role within the Network Operations Centre, acting as the primary liaison between the India-based NOC team and the UK NOC Manager.

In this role, you will help lead, mentor, and expand the engineering team—actively participating in hiring, onboarding, and continuous technical training. You will drive operational excellence to ensure maximum service availability, optimal performance across multi-site infrastructure, and seamless escalation support for wider technical teams.

Working Arrangements: Monday to Friday (1.30 PM to 9.30 PM IST) to align with UK working hours

Principal Responsibilities

Reporting to the NOC Manager, the Lead NOC Engineer will:

• Team Guidance & Mentorship: Mentor and upskill NOC engineers, offering hands-on technical guidance to support reliable 24x7 shift operations.
• Incident & Infrastructure Monitoring: Oversee the initial response and real-time monitoring of network and server issues across multi-site data centre infrastructure.
• Technical Escalation Point: Act as the primary technical escalation point for the NOC team to troubleshoot complex or high-priority tasks.
• Incident Management & Post-Incident Governance: Serve as a key point of contact for the incident management process—auditing incident reports, help to facilitate Post-Incident Reviews (PIRs), and tracking remediation actions to completion.
• Stakeholder & Vendor Communication: Build strong working relationships with internal infrastructure teams and 3rd-party providers through clear, concise communication.
• Documentation & Reporting: Maintain concise technical documentation, compile performance statistics, and build reports on infrastructure health to support continuous improvement.

Knowledge, Skills, Qualifications, and Experience

Professional & Core Competencies

• Work Ethic & Ownership: Self-motivated with a strong sense of urgency, high operational standards, and the ability to prioritise effectively in a fast-paced environment.
• Communication & Collaboration: Excellent verbal and written English skills, with an open, transparent, and collaborative communication style when dealing with internal teams and external providers.
• Problem-Solving & Time Management: Ability to manage multiple priorities simultaneously and deliver quality outcomes under tight deadlines.

Technical Expertise & Systems

• Linux Administration: Hands-on expertise in Linux operating systems, including server patch management, system upgrades, and routine maintenance.
• Monitoring, Alerting & Observability: Strong experience managing tools such as Nagios, Prometheus, VictoriaMetrics, Grafana, Zabbix, Site24x7, Alertmanager, and log management systems.
• Automation & Configuration Management: Proficient with automation platforms (e.g., SaltStack, Ansible, or Puppet) and version control tools (Git, GitLab, GitHub).
• Networking & Security Fundamentals: Solid understanding of TCP/IP, networking concepts, basic routing/switching, firewalls and certificate management (e.g., HashiCorp Vault).
• Containerisation & Virtualisation: Practical experience with Docker and Kubernetes, along with hypervisors such as KVM, Xen, or QEMU.
• Service Management & Incident Tooling: Hands-on experience with ITSM and documentation platforms, including Jira, Jira Service Management (JSM), and Confluence.
• Scripting: Go, Python, Bash

Desirable / Nice-to-Have

• Cloud & Infrastructure as Code (IaC): Basic exposure to public/private cloud environments (AWS, GCP, OpenStack) and IaC tooling (Terraform, CloudFormation).
• DevOps Practice: Basic understanding of CI/CD pipelines and deployment workflows.

What’s in it for you? 

• Flexible working (Core working hours, Hybrid working)
• Performance based discretionary annual bonus
• LTIP (Long term incentive plan)
• Medical Insurance cover of INR 5 lakhs
• Life Insurance / Accidental cover
• Gratuity as per law 
• PF as per law
• 18 days paid leave + 6 sick day leave (Annually) 
• 10 declared holidays (Annually) 
• 5 fully paid days of Selfie Time - for your own personal development, volunteering, charity events, etc
• Quarterly Team and company activities, Social clubs. 
• Continuous learning opportunities (Annual Training budgets, conferences etc) 

This is a great opportunity to join a company that is leading the way for innovative and responsible identity verification. We’re looking for people who can adapt to a fast-paced environment, as well as champion our brand and what we stand for. We value a positive attitude and people who have a collaborative, creative and transparent approach to solving problems.

AI Usage during the recruitment process

Please read our AI Usage in Recruitment policy to know more about how Yoti uses AI in the recruitment process and our stance on how candidates can use AI during the interview process. 

We believe in equal opportunities

It takes a diverse community of passionate, talented and committed people to build a simpler, more secure way of proving identity. We’re an equal opportunity employer, so we welcome applications from people of all backgrounds, with different outlooks and experiences. 

We are proud to be a Disability Confident employer and we’re committed to making our recruitment process as inclusive and accessible as possible.

If you have a disability or long-term condition and need any adjustments or support during the application or interview process, please let us know — we’ll do everything we can to support you and to enable you to bring your best self to our hiring process.

Pre-employment checks

If your application is successful please be aware that as part of our pre-employment checks, we will check identity and proof of education. If you have previously been employed elsewhere, we will also carry out - Employment, Credit and  Database Checks. 

For more information about how we manage your data  please read our Applicant Privacy Notice.