Bilingual Technical Client Support Representative - Full-Time | Non-Exempt

The Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we're looking for motivated, articulate, and customer-focused individuals to join their service center team as Technical Client Support Representatives in Houston, TX.

For 45+ years, the organization has delivered innovative technology solutions and exceptional support to hotels, resorts, multifamily communities, and master-planned properties.

Schedule: Full-Time | Non-Exempt | Flexible shift opportunities including weekday & weekends

What You'll Do

As a Technical Client Support Representative, you'll be the trusted first point of contact for customers needing technical assistance. You'll be trained on the tools and troubleshooting steps you need — your job is to bring great communication, patience, and a genuine desire to help.

In this role, you will:

• Provide technical support to internal and external customers.
  
• Deliver exceptional support via phone, email, and web-based channels
  
• Take ownership of customer issues from first contact through resolution
  
• Learn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)
  
• Apply active listening and critical thinking to help identify effective solutions
  
• Guide customers through solutions with patience and professionalism
  
• Document customer interactions and resolutions accurately within ticketing systems
  
• Keep customers informed with timely updates on ticket status
  
• Escalate issues appropriately when needed, with support from experienced teammates
  
• Collaborate with your team to keep strengthen your technical skills and service quality
  
• Help create positive customer experiences, even in high-pressure situations
  

What We Are Looking For

Qualifications:

• 1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar)
  
• Bilingual (English & Spanish) required
  
• Basic computer proficiency (navigating multiple applications/systems at once)
  
• Ability to multitask, manage time effectively, and work both independently and as part of a team
  
• Prior exposure to technical support or troubleshooting is a plus, but not required
  
• Familiarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not a requirement
  

Additional Skills & Attributes

• Strong communication and customer service skills
  
• Positive, reliable, hardworking attitude
  
• Willingness to learn new technology, remain coachable and adapt
  
• Genuine interest in growing a long-term career in technology support
  
• Ability to work collaboratively with others
  

Schedule and Attendance Expectations

• Strong attendance and punctuality are essential in this 24/7 call center role
  
• Employees are expected to remain available and complete scheduled shifts
  
• Holiday, weekend, weather-related, and rotating shifts may be required
  
• Overtime may be required based on business needs
  

What You Can Expect

In this role, employees are supported through a workplace culture centered on training, professional growth, collaboration, and overall well-being — a great launchpad into a tech career.

Perks & Benefits Include:

• Competitive hourly pay
  
• Opportunity for additional pay increases (up to $2/hour after 90 days based on performance)
  
• Medical, Dental, Vision, Life Insurance, and Short & Long-Term Disability
  
• 401(k) with employer match
  
• Paid time off + 9 company-paid holidays
  
• Stocked breakroom with snacks and beverages
  
• Discounted gym memberships through health providers
  
• Structured training and career growth opportunities within a stable and innovative technology company
  

In this role, you're not just answering support calls — you're building a career in technology while helping deliver the experiences people rely on every day.

If you’re dependable, customer-focused, eager to learn, and ready to grow your career in technology, we’d love to hear from you!