Customer Service Specialist

Are you passionate about working with diagnostic imaging medical equipment and eager to make a meaningful impact in the healthcare sector? At Agito Medical, we are seeking a new team member in our Customer Support Team. You will be joining a collaborative and dynamic team, with a culture rooted in professionalism, trust, and purpose. With colleagues across Denmark, the UK, and France, we value open dialogue, diverse perspectives, and the freedom to take initiative - all within a supportive environment where you’re encouraged to grow.

As a member of the Customer Support Team, your key responsibilities will be:

• Act as a primary point of contact for customers, handling enquiries, service updates and breakdown notifications. 
• Monitor fault notifications and coordinate the appropriate technical support to resolve customer issues. 
• Work closely with clinical teams, internal service engineering teams and external service providers to support timely responses and resolutions. 
• Manage escalations in collaboration with service management, maintaining consistent and reassuring communication with customers throughout. 
• Plan and coordinate preventative maintenance visits in line with OEM requirements and contractual obligations. 
• Maintain accurate service records and updates within the relevant service management systems. 
• Coordinate annual radiation protection checks with the assigned Radiation Protection Advisor. 
• Log and escalate customer feedback, safety-related incidents and service risks in accordance with company procedures. 
• Support service contract administration, performance reporting and customer onboarding. 
• Contribute to root cause analysis and continuous improvement initiatives that strengthen customer experience and operational efficiency. 

 
To thrive in this role, you should have:

• A strong customer service mindset and the confidence to build relationships in a healthcare or technical environment. 
• Excellent written and verbal communication skills, including the ability to provide clear updates and manage expectations during critical situations. 
• Strong organisational skills and the ability to manage multiple service cases and priorities at the same time. 
• A structured, practical approach to problem-solving, escalation and resolution management. 
• High attention to detail when maintaining documentation, service records and compliance information. 
• Confidence using service management systems and operational reporting tools. 
• A collaborative approach and the ability to work effectively with technical, clinical, logistics and commercial colleagues. 
• Resilience, professionalism and sound judgement when handling urgent or high-pressure situations. 

 
About Agito Medical: 
At Agito Medical, we’re here to make a difference - together with our partners and customers.
Since our founding in Aalborg, Denmark in 2004, we’ve grown into a trusted provider of smart, flexible, and sustainable diagnostic imaging solutions, systems, parts, and clinical services. Today, our team of more than 60 skilled professionals operates across Denmark, the United Kingdom, and France - helping healthcare providers across the world reduce wait times, improve resource efficiency, and enhance patient outcomes.

Our approach combines deep industry knowledge with a practical, partnership-driven mindset. From pre-owned imaging systems to parts and mobile diagnostic units, we tailor every solution to help our customers navigate challenges, find the right fit, and make the most of their budgets.

With over 20 years of experience, we continue to redefine how healthcare providers access imaging equipment - without compromising on quality, reliability, or sustainability. In 2024, we entered a new phase of growth with the acquisition by Duke Street, further strengthening our mission to provide forward-thinking healthcare solutions globally.

Apply now: Join the Agito Medical Team
If you're passionate about healthcare, sustainability, and making a difference - and if you thrive in a fast-moving, international setting - we’d love to hear from you. 
Agito Medical is committed to diversity, equity, and inclusion in all aspects of its operations. We welcome applicants from all backgrounds who share our commitment to innovation, collaboration, and long-term thinking.

We are reviewing candidates on an ongoing basis, as we are looking to fill this role as soon as possible. Let’s shape the future of diagnostic imaging, together.