Lodge Manager

Position Overview
We are seeking a highly organized, detail-oriented, and hospitality-driven Lodge Operations Manager to oversee the daily running of our boutique lodge located in the Welgevonden Game Reserve. In this role, you will be responsible for ensuring seamless guest experiences, managing staff, maintaining high operational standards, and overseeing administrative and financial controls. The ideal candidate will be hands-on, possess excellent leadership skills, and have a strong background in lodge or hospitality operations.
Key Responsibilities

• Operational Compliance & Standards: Maintain absolute oversight of estate and lodge regulations, ensuring that all lodge rules, conservation protocols, and safety policies are followed 100% by both staff and guests.
  
• Booking Coordination & Planning: Follow up on incoming bookings and handle overall lodge planning. Coordinate closely with the sales representative to ensure guest requirements, arrival schedules, and special requests are perfectly aligned.
  
• Staff Management & Training: Lead, mentor, and train the lodge team (including housekeeping, kitchen, and maintenance staff) to maintain exceptional service levels. Manage staff rosters, duties, performance, and staff leave allocations.
  
• Housekeeping & Maintenance Oversight: Conduct regular walkthroughs and utilize strict checklists to follow up on housekeeping standards and maintenance requirements. Ensure the property remains in pristine condition at all times.
  
• Financial Control & Procurement: Manage inventory and handle purchasing for the lodge, including food, beverages, cleaning products, and general supplies. Maintain strict cost controls to keep operational expenses within the established budget.
  
• Administration: Perform daily administrative tasks, compile operational reports, track expenses, and ensure smooth backend logistics.
  

Requirements

Requirements

• Proven experience in hospitality management, preferably within a luxury game lodge environment.
  
• Strong leadership capabilities with experience in managing, training, and motivating a diverse team.
  
• Excellent administrative, organizational, and financial tracking skills.
  
• A meticulous eye for detail, particularly regarding housekeeping and maintenance standards.
  
• Strong communication skills to effectively liaise with remote sales teams and guests.
  
• Ability to work independently and handle the unique challenges of living and working in a remote reserve environment.
  
• Valid driver’s license.
  

Benefits

What We Offer

• Competitive salary tailored to experience (D.O.E.).
  
• Comfortable live-in accommodation and all meals provided while on duty.
  
• Uniform allowance.
  
• A stable rotational leave cycle.