IT Service Delivery Manager

🌟 We're Hiring: IT Service Delivery Manager! 🌟

We are looking for an experienced and driven IT Service Delivery Manager to oversee the delivery of high-quality IT services, ensuring operational excellence and client satisfaction. The ideal candidate will bring strong leadership skills, technical expertise, and a passion for continuous improvement in a dynamic environment.

📍 Location: Iloilo City, Philippines

⏰ Work Mode: Work from Office

💼 Role: IT Service Delivery Manager

What You'll Do:

🎯 Manage end-to-end delivery of IT services to meet business requirements

🛠️ Lead and mentor the service delivery team for optimal performance

📈 Monitor SLAs, KPIs, and ensure process compliance

🤝 Collaborate with stakeholders to address issues and implement improvements

🔍 Identify opportunities for efficiency and innovation in service delivery

📄 Prepare regular reports on service performance and project status

What We're Looking For:

✅ Minimum 5 years of experience in IT service management or related field

✅ Strong understanding of ITIL processes and best practices

✅ Excellent leadership, communication, and problem-solving abilities

✅ Proven ability to manage multiple projects simultaneously

✅ Customer-focused mindset with a commitment to quality service

✅ Experience working in fast-paced office environments is preferred

Ready to lead our IT operations to new heights? 🚀 Apply now and join our growing team!