Hotel Trainer

Red Ember Recruitment is seeking to hire a Hotel Trainer to their clients team based in Stellenbosch.

• Design, develop and facilitate training programmes across all hotel departments.
  
• Develop and implement the annual training plan for both hotels.
  
• Conduct classroom training sessions and on-the-floor coaching.
  
• Develop, update and maintain training materials and Standard Operating Procedures (SOPs).
  
• Lead new employee inductions and seasonal staff training programmes.
  
• Assess learning outcomes and evaluate training effectiveness.
  
• Identify service gaps and implement training interventions to improve performance.
  
• Promote a culture of service excellence and continuous improvement.
  
• Monitor employee training progress and maintain training records.
  
• Support compliance reporting and ensure training requirements are met.
  
• Collaborate with department heads and operational teams to identify training needs.
  
• Coordinate all in-house training initiatives across both hotel properties.
  
• Ensure training aligns with operational standards and brand service expectations.
  
• Drive initiatives that enhance employee performance and guest satisfaction.
  
• Report on training activities and outcomes to the Head of HR and General Managers.
  

Requirements

• Assessor/Facilitator certification (advantageous)
  
• 3 years’ experience in hospitality training, guest relations, front office, food & beverage, or hotel operations.
  
• Strong facilitation, coaching, and presentation skills.
  
• Excellent communication and interpersonal skills.
  
• Ability to influence, motivate, and engage employees at all levels.
  
• Strong planning, organizational, and administrative skills.
  
• Proactive, assertive, and results-driven approach.
  

Competencies:

• Adaptability.
  
• Planning.
  
• Result-oriented.
  
• Cooperation.
  
• Creating support.
  
• Structuring.
  
• Situational awareness.
  
• Service-oriented.