Front Office Supervisor - Anantara Palazzo Naiadi Rome Hotel

Front Office SupervisorAnantara Palazzo Naiadi Rome Hotel is looking for a highly capable and service-driven Front Office Supervisor to join its Front of House leadership team. Located in Piazza della Repubblica, the hotel is one of Rome’s leading luxury addresses, with 232 rooms and suites, a rooftop terrace and pool, and a guest experience shaped by the standards of Anantara Hotels & Resorts. Reporting directly to the Front of House Manager, this is an ideal opportunity for a hospitality professional who is ready to take full control of the daily Front Office operation, lead from the floor, support and develop the team, and ensure a smooth, confident and polished guest journey at every stage. Key Responsibilities:Supervise and lead the daily operation of the Front OfficeEnsure smooth handling of arrivals, departures, room allocations, guest preferences and billing proceduresAct as the main operational reference point for the department on a day-to-day basisMaintain excellent service standards and a strong guest-focused culture across all shiftsHandle guest enquiries, complaints and service recovery with professionalism and confidenceSupport, coach and develop the Front Office team to ensure consistency and performanceCoordinate closely with Housekeeping, Concierge, Guest Relations, Butlers and other operational departmentsOversee shift organisation, team presence, and operational follow-upEnsure compliance with procedures, standards, reporting and system accuracyStep into a broader departmental leadership role whenever required by the operation What We Are Looking ForPrevious experience in a supervisory or managerial Front Office role within a luxury hotelStrong operational knowledge of Front Office procedures and guest service standardsConfidence in leading a team and managing the department on a daily basisA hands-on approach, strong organisational skills and excellent attention to detailAbility to remain calm and effective in a fast-paced luxury environmentExcellent communication and interpersonal skillsFluency in English and Italian; additional languages are an advantageSalary Gross per Year starting from 27k Why Join UsThis role offers genuine scope and visibility within a high-profile luxury environment. It is an opportunity to take on a position with real responsibility, work closely with senior Front of House leadership, and contribute directly to the delivery of a refined and memorable guest experience under the Anantara brand, known for immersive luxury hospitality and Unforgettable Journeys. If you are ready for a role that offers the substance of a Front Office Manager position within a new and dynamic structure, we would be delighted to hear from you.