Sr. Client & Team Coordinator

Must Have...
Skills and Qualities of a Client & Team Coordinator

• Bachelor's degree in Marketing, Communications, Business, or a related field.
  
• 3+ years of experience in client coordination, preferably in an advertising agency, ceramic tiles, or laminate industry.
  
• Strong verbal and written communication skills in English, Hindi, and Gujarati.
  
• Ability to understand client requirements and translate them clearly to the team.
  
• Familiarity with basic design concepts and collaboration in a creative environment.
  
• Organized, detail-oriented, and capable of multitasking under tight deadlines.
  
• Quick problem-solving abilities and a client-centric mindset.
  
• Efficient in time management and handling multiple client accounts simultaneously.
  
• Professional, presentable, and responsive in all client-facing interactions.
  

Role & Responsibilities:

• Act as the primary point of contact between clients and internal teams.
  
• Handle and respond to incoming client communication via calls, emails, or messages.
  
• Acknowledge client requests and provide timely updates on project progress and delivery timelines.
  
• Keep clients informed about new services, offers, or updates related to their projects.
  
• Ensure seamless coordination between departments to meet client expectations.
  
• Proactively identify issues and recommend solutions to enhance client satisfaction.
  
• Present challenges and updates to both the team and the client transparently.
  
• Contribute to internal meetings to improve communication flow and project efficiency.
  
• Build long-term client relationships through consistent and professional engagement.
  
• Ensure service quality by aligning client briefs with creative output.