Guest Relations Executive

The role will be responsible to:

Serve as the primary point of contact for our clients and guests, ensuring they receive exemplary service and support. This role involves managing inquiries, providing information about our services, and fostering a welcoming environment within our coworking space.

ROLES & RESPONSIBILITIES :

COMMUNITY

• Community team is the face of a Suites and hence ensuring that the front desk is always manned by a experience team member.
  
• Conducting Suites Tours for all potential new clients
  
• Attending to our clients needs at all times and solve member issues
  
• Building a community environment that’s conducive to collaboration
  
• Continuously measuring member satisfaction and strive to improve member satisfaction levels
  
• Working with local businesses in the vicinity to plan engagement events
  

OPERATIONS

• Working with the Operations teams to ensure operational efficiency and cleanliness of spaces, buildings, IT infrastructure, back-of-house areas, etc.
  
• Liaise with our Facilities & IT Support teams to resolve member issues such as Printers, Telephones, etc.
  
• Liaising with our Communications, Marketing & Technology teams to ensure that digital/email/print communications are conceptualized and go-live prior to events as per policy.
  
• Inspecting our amenities & services daily. When amenities or services need maintenance, raise tickets through our ticketing platform.
  
• Sending requirements for procurement to respective teams in a timely manner.
  

SALES & MARKETING

• Conducting/Arranging walkthroughs and co-ordinate with Sales Team.
  
• Promoting members offerings
  
• Focusing on driving auxiliary revenue streams including meeting rooms, event spaces, etc.
  
• Working with Marketing team to ensure required visibility for your Suites location
  
• Operating within the framework set by TS Suites and be a flag bearer of Table Space values and ethos.