Customer Support + Sales

Summary

We are seeking a dynamic professional to join our IT Services team in a dual-focused capacity that blends client assistance with revenue generation. This pivotal role is designed for individuals who excel at building relationships while driving business growth. The successful candidate will serve as the primary point of contact for clients, addressing inquiries and resolving issues with empathy and efficiency, all while identifying opportunities to expand our service offerings. This position is ideal for someone who thrives in a fast-paced environment and is eager to leverage strong communication abilities to enhance customer satisfaction and contribute directly to the company's financial objectives.

Responsibilities

• Serve as the first line of contact for clients, managing incoming inquiries and ensuring a positive, professional interaction throughout the customer journey.
  
• Employ active listening techniques to accurately diagnose client needs and provide tailored solutions that address specific challenges.
  
• Proactively engage in sales activities by presenting relevant products or services, effectively demonstrating value to persuade potential customers.
  
• Navigate complex customer scenarios with patience and creativity to resolve complaints and turn potential issues into opportunities for trust-building.
  
• Maintain a flexible schedule to accommodate rotational shift requirements, ensuring continuous support coverage across all operational hours.
  
• Utilize basic computer applications and software tools to manage customer records, track interactions, and generate necessary reports.
  

Requirements

Requirements

• Demonstrated proficiency in verbal communication, with the ability to articulate ideas clearly and persuasively.
  
• Proven capability in handling customer interactions with a focus on problem-solving and maintaining high service standards.
  
• Solid foundational skills in sales techniques, including the ability to build rapport and close deals effectively.
  
• Strong interpersonal skills coupled with the capacity to listen actively and respond appropriately to diverse client personalities.
  
• Adaptability to work within a rotational shift schedule, including evenings, weekends, or holidays as required by business needs.
  
• Competence in basic computer operations and familiarity with standard office software.