Bilingual API Support Analyst – L2/L3, REST/SOAP, API Integrations

Job Description

Position: Bilingual (English & French) API Support Analyst
Experience Required: 5+ years
Preferred Overall Experience: 8–10 years

Role Overview

We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.

Top 3 Required Skills

1. L2/L3 Production Support
   • Experience supporting enterprise applications and integrations.
     
   • Strong production incident troubleshooting and resolution skills.
     
2. API & Integration Support
   • Strong understanding of REST/SOAP APIs.
     
   • API troubleshooting and request/response analysis.
     
   • Authentication and authorization.
     
   • Experience with vendor and third-party API integrations.
     
3. Bilingual Communication
   • Fluency in English and French.
     
   • Ability to communicate effectively with technical teams, business stakeholders, and external vendors.
     

Top 3 Preferred Skills

• Experience with API management/testing tools:
  • Postman
    
  • Swagger
    
  • Apigee
    
  • MuleSoft
    
  • API Gateway platforms
    
• Experience with monitoring and logging tools:
  • Splunk
    
  • Dynatrace
    
  • AppDynamics
    
  • ELK
    
• Banking / Financial Services domain experience.
  

Experience & Technical Requirements

• 5+ years of application support experience, including API and integration support.
  
• Hands-on experience with:
  • REST APIs
    
  • JSON
    
  • XML
    
  • OAuth
    
  • JWT
    
  • SSL/TLS
    
  • API security concepts
    
• Experience working with external vendors and third-party integrations.
  
• Strong troubleshooting skills for production API and integration issues.
  
• Experience coordinating incident resolution across internal and external teams.
  

Additional / Keyword Skills

• Telecom API Management
  
• TCS BaNCS REST API
  
• Production & Manufacturing / Quality experience
  

Technical Reviewers

• Siddharth Sharma — 392582
  
• Himanshu Tageja — 492059
  

Essential Skills

The essential skills are the same as the core requirements above, particularly:

• L2/L3 production support
  
• REST/SOAP API troubleshooting
  
• API authentication and security
  
• Vendor integrations
  
• English & French bilingual communication
  
• REST, JSON, XML, OAuth, JWT, SSL/TLS
  
• Third-party integration support
  

Experience Level

Required: 8–10 years overall experience
Minimum relevant application support experience: 5+ years