Client Retention Specialist

Client Retention Specialist (UK Market) About the Role We are seeking a highly motivated and results-driven Client Retention Specialist to join our dynamic team. This pivotal in-house role will be responsible for managing our UK client desk from our vibrant Dubai office. As a Client Retention Specialist, you will play a crucial part in maintaining and enhancing relationships with our high-value UK clients, operating within regulated, high-volume markets for a trusted global brand. Key Responsibilities • Proactively engage with existing UK clients to foster strong relationships and ensure high levels of satisfaction. • Implement effective retention and re-activation strategies to minimize churn and maximize client lifetime value. • Drive strong deposit volumes through expert client management and conversion techniques. • Address client inquiries and resolve issues efficiently, upholding the brand's reputation for exceptional service. • Collaborate with internal teams to optimize client experience and identify opportunities for growth. • Maintain an ethical approach to all client interactions, ensuring compliance with regulatory standards. Benefits We value our employees and offer a comprehensive benefits package designed to support your professional and personal growth: • Competitive Salary: A tax-free base salary (negotiable based on experience, skills, and language proficiency). • Lucrative Commissions: High, tax-free commission structure. • Professional Development: Structured training programs and access to premium CRM systems. • Career Growth: Clear opportunities for growth and promotion within the company. • Work-Life Balance: Monday to Friday work, weekend rest days so you have time for yourself and your loved ones • Other Benefits: Employment Visa and Medical Insurance provided. Also, International Lunch Buffet provided to all employees.

What We're Looking For We are seeking a professional with a proven track record and a performance-driven mindset. The ideal candidate will possess: • Demonstrated Experience: A strong background in Retention, Re-activation, Conversion, Sales, or Client Recovery. • Market Expertise: Experience in Forex, CFD, or Trading is a significant advantage. • Ethical Acumen: An ethical mindset coupled with strong closing abilities. • Client Management Skills: Ability to effectively manage high-value UK clients. • Communication: Strong English language skills are essential, with a British accent being a distinct advantage. • Location: Candidates currently based in Dubai are preferred, ready to work on-site. • Nationality Requirement: Due to business requirements, we are specifically seeking European, British, American, South African, or APAC Nationals.