Voice IT Field Support Specialist - Level 1 (With TS/SCI Clearance and Full Scope Polygraph)

• Conducts sites surveys; assesses and documents current site configuration and user requirements.
  
• Analyzes existing requirements and prepares specifications for hardware acquisitions.
  
• Develops hardware installation schedules.
  
• Prepares drawings documenting configuration changes at each site.
  
• Prepares site installation
  
• Configures computers, communications devices and peripheral equipment.
  
• Trains site personnel in proper use of hardware.
  
• Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment
  
• Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling
  
• Maintain government and/or vendor-manufactured fiber optic/Ethernet cables & telephone systems
  

Required Skills

• Minimum education and experience level: High school/GED and zero (0) to two (2) years of experience. 
  
• 8570 Certification. Preferred Security +. 
  
• Will accept an AA or BS in a technical field as a substitute for years of experience.
  
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. 
  
• Well-versed in installing windows, software, applications, antivirus and patches. 
  
• Demonstrated ability to read and understand technical manuals and schematics. 
  
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access). 
  
• Able to manage time and priorities effectively. 
  
• Able to work efficiently with minimal supervision. 
  
• Proficient in working with end-users remotely. 
  
• Demonstrated expertise. 
  
• Familiar with Active Directory security and policies. 
  
• Excellent analytical and problem-solving skills. 
  
• Outstanding communication skills to relate with team members and support workers. 
  
• Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.
  
• Must be able to lift up to 50 pounds and able to drive a company vehicle. 
  
• The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
  
• In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record.
  
• Active TS/SCI security clearance with a current polygraph is required