Retail Assistant

We are seeking a friendly and dependable Retail Assistant to support daily retail activities, assist customers with product inquiries, and contribute to a positive in-person shopping experience. This position involves introducing products and services, providing helpful information about available offerings, and supporting customer engagement and sales activities.

The ideal candidate is approachable, organized, and comfortable working in an active, customer-facing environment. This is an entry-level opportunity for individuals interested in developing practical experience in retail operations, product knowledge, and customer service. Previous retail experience is not required, as training will be provided.

Primary Responsibilities

• Welcome customers and provide friendly, professional assistance during in-person interactions.
• Assist customers with locating and exploring available products and services.
• Answer questions regarding product features, benefits, and available options.
• Help customers identify products that align with their needs and preferences.
• Communicate current promotional offers, product information, and pricing details accurately.
• Support daily retail sales activities through attentive customer engagement.
• Assist customers with comparing products and understanding key differences.
• Introduce new products and explain their features and practical benefits.
• Provide basic product demonstrations when applicable.
• Guide interested customers through product selections and purchasing procedures.
• Maintain familiarity with current merchandise, services, and promotional initiatives.
• Assist with preparing and organizing merchandise displays and product information.
• Ensure customer-facing displays remain clean, accessible, and professionally presented.
• Monitor product availability and communicate replenishment needs to team members.
• Help organize promotional materials and retail supplies.
• Address routine customer questions and refer complex inquiries to appropriate colleagues.
• Support customer satisfaction through courteous communication and dependable assistance.
• Gather customer feedback and share relevant observations with team members.
• Collaborate with colleagues to support daily retail and customer service objectives.
• Participate in product training, retail briefings, and team meetings.
• Follow established company procedures for customer interactions and product handling.
• Complete additional retail support and customer engagement responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in retail, customer service, sales, hospitality, or another customer-facing environment preferred but not required.
• Strong verbal communication and interpersonal skills.
• Friendly, professional, and approachable demeanor.
• Ability to identify customer needs and provide relevant product information.
• Strong listening skills and attention to customer preferences.
• Comfortable engaging with customers in person throughout the workday.
• Ability to explain product features, benefits, and promotional details clearly.
• Good organizational skills and attention to detail.
• Dependable with effective time management and follow-through.
• Ability to manage multiple responsibilities in an active retail environment.
• Willingness to learn new products, services, and retail procedures.
• Comfortable supporting daily sales and customer engagement objectives.
• Ability to work independently and collaborate effectively with team members.
• Positive attitude and willingness to accept coaching and feedback.

Benefits

• Comprehensive onboarding and product-specific training.
• Supportive and collaborative team environment.
• Ongoing training in retail operations, customer service, and product knowledge.
• Regular team activities and company events.
• Employee recognition initiatives.
• Opportunities to develop communication, retail, and customer engagement skills.
• Established tools and resources to support daily retail activities.

Phoenix, AZ