Direct Sales Agent (Mombasa Road)

To market and sell Telkom products and services to all customers in a professional manner. The role needs to adhere and function within the guidelines for finance controls, processes, and policies that encompass retail operations mandate.

1. Generate Sales – as per Targets – for Airtime, Acquisitions & Devices
2. Monitor Telkom’s inventory and consignment stock for an accurate balance of inventory movements and physical stock daily
3. Manage daily cash float and account for daily sales
4. Support and implement the customer experience improvement strategies for increased sales
5. Offer technical support to customers, especially on configuration of data devices

Principal Outputs for this role
1. Revenue – Achieve set targets in Airtime, Routers, Handsets
2. Shop(s) Profitability (EBIDTA)– ensure adherence to all the briefed in Retail SOPs (Stock & cash management/operational costs)
3. Quality Acquisitions – in terms of FRA, ARPU
4. Telkom Brand NPS –
a. Drive Customer Centrality -Ensure Growth in Retail Customer Satisfaction Index
b. Ticketing Customer Escalations & Offering First Level Resolution
5. New Business Development –
a. Looking for new leads & closing them,
b. Document, Track, Manage, & Grow Individual Customer Database Portfolio

Requirements

Diploma/Bachelor’s Degree in Business, Marketing or related field
At least 1 year experience in sales

• Technical competencies:
  

Marketing skills
Product Knowledge
Upselling and Cross selling
Solution Oriented
Customer relationship management.

•  Core competencies
  

Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking
Leadership competencies
Strategic orientation
Business Acumen
Results orientation
Developing self/others