Service & Store Associate - Brussels (Student job)

Are you our new service expert, who will help us go the extra mile?

At Swapfiets, we’re on a mission to make biking the easy, sustainable choice for everyone. We keep our members on the go by providing a high-quality ride including free check-ups and repairs. Joining us means becoming part of this purposeful mission, and working alongside a great team in a fast-paced, fun environment to make it happen!

Responsibilities

How you pedal us forward!

• Work in the store and deliver outstanding Swapfiets service to members;

• You’re the first point of contact for (potential) members, helping them set up a new subscription or providing support with any issues they might have;

• Providing sales through service and identifying what product(s) would best fit the member, to contribute to our commercial targets;

• You keep the shop clean, tidy and organized; 

• You will drive around the city by car to help our members;

• Perform small bike repairs and preventive maintenance on our Swapfiets bikes on site and in the store, so our members can happily keep biking; 

• Swap out bikes, if they can’t be repaired on the spot, and drive them to our Store/Warehouse;

Requirements

The gear you need!

• In possession of a driver's license (for a minimum period of 6 months);

• Available to work a minimum of 8 hours per week on weekdays, with occasional availability on Saturdays;

• Understand and speak English (and French);

• Affinity with bikes and service;

• Whether working independently or as part of a team, you always work successfully!;

Benefits

Benefits for a smooth ride! 

• Your own Swapfiets 🚲 (lease); 

• Fixed working hours/days; 

• Hospitalization insurance via DKV;

• Group insurance by AG;

• Meal vouchers and ecocheques;

• 32 days of annual leave; 

• Work fuelled by purpose! We offer a lot of responsibility, challenging and dynamic work; 

• Become part of Swapfiets's fun operation! Our regular team meetings always include food/drinks and a good time, while we also do bigger team events! 

• Learn new skills on the job. No day is the same!

• Training opportunities and growth possibilities within Swapfiets (you can even move cities or countries with us!); 

• No seasonal work - we work all year round!

• A fun working culture with flat hierarchies and a tight-knit team;