Sr. SAP CRM with Agent Performance Management (APM) Consultant / Lead functional Consultant - Remote some possible Travel

Position Overview

We are seeking an experienced SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing, configuring, integrating, and supporting SAP APM solutions. The ideal candidate will have extensive experience working with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management. You have 10-15 years SAP experience and 5-7 years CRM with 2-3 APM implementations.

The consultant will be responsible for leading implementation activities, supporting business stakeholders, troubleshooting production issues, and driving continuous process improvements.

Key Responsibilities

Implementation Responsibilities

Lead end-to-end SAP CRM with Agent Performance Management implementations.
Conduct business requirements gathering and solution design workshops.
Configure SAP CRM APM modules to support:
Agent onboarding
Producer and broker management
Agent hierarchy management
Licensing and compliance tracking
Commission and incentive compensation processing
Statement and payout generation
Design commission structures, schedules, and compensation plans.
Configure workflows, forms, validations, and business rules.
Support data migration, cleansing, and reconciliation activities.
Develop and execute testing strategies including:
Unit Testing
System Integration Testing (SIT)
User Acceptance Testing (UAT)
Participate in deployment and hypercare support activities.

Support Responsibilities

Provide L2/L3 production support for SAP APM.
Analyze and resolve commission calculation issues.
Troubleshoot agent hierarchy and ownership problems.
Investigate payout discrepancies and commission disputes.
Support month-end and quarter-end processing activities.
Monitor interfaces and resolve integration failures.
Perform root cause analysis and implement permanent fixes.
Collaborate with business users and technical teams to resolve incidents and service requests.

Integration Responsibilities

Support integrations between SAP APM and:
SAP S/4HANA
SAP ECC
SAP SuccessFactors
Data warehouses
CRM systems
Insurance policy administration systems
Work with API-based and file-based integrations.
Support inbound and outbound data feeds.

Required Qualifications

Experience

5+ years of SAP Agent Performance Management experience.
Minimum 2 full lifecycle SAP APM implementations.
Minimum 2 years of SAP APM production support experience.

Skill richieste

SAP Agent Performance Management (APM) implementationSAP APM configurationCommission and incentive compensation design and processingStatement and payout generationAgent onboarding and lifecycle managementAgent hierarchy managementLicensing and compliance trackingData migration, cleansing, and reconciliationTest strategy and execution (Unit, SIT, UAT)L2/L3 production support and troubleshooting for SAP APMRoot cause analysis and implementation of permanent fixesIntegration with SAP S/4HANAIntegration with SAP SuccessFactorsAPI-based and file-based integration support (inbound/outbound feeds)Implementation leadership and stakeholder management (lead consultant)

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