Fleet Operations & Compliance Specialist

About the Role

Bykea is looking for a motivated, detail-oriented, and execution-focused individual to join its growing Fleet Operations team.
The Fleet Operations & Compliance Officer will be responsible for ensuring the smooth execution of day-to-day fleet activities, maintaining accurate operational records, monitoring compliance with established processes, and coordinating with drivers, vendors, and internal teams.
The role involves a combination of field operations, system monitoring, process audits, reporting and operational coordination. The successful candidate will play an important role in maintaining operational discipline, improving efficiency and supporting the continued expansion of B-Fleet.

Key Responsibilities

1. Fleet Management Systems & Software Compliance

• Ensure accurate and timely recording of vehicle, driver, maintenance, collection and operational data in fleet management systems.
• Monitor software usage and ensure operational teams follow prescribed system workflows.
• Conduct regular data audits to identify missing, inaccurate or incomplete records.
• Identify compliance gaps and coordinate corrective actions.
• Maintain accurate records of vehicle status, availability, utilization and deployment.

2. Driver Pipeline & Onboarding

• Maintain a consistent pipeline of qualified drivers to support fleet expansion and replacement requirements.
• Coordinate driver screening, verification, documentation and onboarding.
• Ensure all required agreements, security deposits and supporting documentation are completed before vehicle allocation.
• Monitor onboarding turnaround times and resolve operational bottlenecks.
• Coordinate driver replacements to minimize vehicle downtime.

3. Vehicle Acquisition & Deployment

• Support the sourcing and acquisition of fleet vehicles.
• Coordinate vehicle inspections, documentation, ownership transfers and deployment readiness.
• Track vehicles throughout the acquisition, preparation and allocation process.
• Ensure vehicles are deployed efficiently and in accordance with established procedures.
• Maintain updated vehicle acquisition and deployment pipelines.

4. Operational Audits & Process Compliance

• Conduct routine audits of fleet operations, documentation and internal processes.
• Ensure adherence to standard operating procedures for vehicle handovers, returns, inspections, collections and maintenance.
• Identify operational discrepancies and follow up on corrective actions.
• Perform periodic physical verification of fleet assets and supporting documentation.
• Track audit findings and escalate unresolved issues to management.

5. Vehicle Maintenance & Servicing

• Monitor preventive maintenance schedules and ensure vehicles are serviced at prescribed intervals.
• Coordinate with garages, workshops and service providers for scheduled maintenance and repairs.
• Track servicing compliance, repair turnaround times and vehicle downtime.
• Ensure maintenance activities and expenses are accurately recorded in fleet management systems.
• Identify overdue servicing and coordinate timely resolution.

6. Collections Monitoring & Operational Controls

• Monitor daily rental collections and identify overdue or missed payments.
• Coordinate with relevant teams to ensure timely follow-up and resolution of collection exceptions.
• Ensure collection records are accurately maintained and reconciled with operational systems.
• Identify recurring payment or process issues and recommend corrective measures.
• Support the implementation of controls to minimize operational and financial risks.

7. Operational Reporting & Performance Improvement

• Maintain daily and weekly operational dashboards covering fleet utilization, driver availability, vehicle deployment, collections, and servicing.
• Track key operational performance indicators and highlight exceptions requiring attention.
• Prepare regular operational reports and updates for management.
• Identify inefficiencies and recommend improvements to existing workflows.
• Coordinate with internal teams to ensure timely execution and closure of operational tasks.

Key Performance Indicators

Performance will be evaluated across the following areas:

• Fleet Utilization: Percentage of deployable vehicles actively assigned to drivers.
• Software Compliance: Accuracy, completeness and timely updating of fleet management records.
• Driver Pipeline: Availability of qualified drivers and onboarding turnaround time.
• Vehicle Deployment: Time required to prepare and deploy newly acquired or returned vehicles.
• Maintenance Compliance: Percentage of vehicles serviced within prescribed intervals.
• Collections Compliance: Timely rental collections and resolution of outstanding payments.
• Audit Compliance: Adherence to operational procedures and timely closure of audit findings.
• Operational Efficiency: Reduction in vehicle downtime, process delays and unresolved exceptions.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Management, Finance, Economics or a related discipline.
• 0 to 3 years of experience in operations, business administration, coordination or a related field.
• Fresh graduates and candidates with transferable professional experience are encouraged to apply.
• Strong organizational, analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Google Sheets and standard business applications.
• Strong written and verbal communication skills in English and Urdu.
• Ability to coordinate effectively with drivers, vendors and internal teams.
• Strong attention to detail and ability to manage multiple responsibilities simultaneously.
• Willingness to conduct field visits, operational inspections and audits.
• A proactive, hands-on approach with a strong sense of ownership and accountability.

Prior experience in fleet management, logistics, mobility or transportation operations will be considered an advantage but is not mandatory.

What We Are Looking For

We are looking for someone who:

• Takes ownership of responsibilities and follows through to completion.
• Is comfortable working in a fast-paced, execution-driven environment.
• Can identify operational problems and take initiative to resolve them.
• Values accuracy, accountability and process discipline.
• Is willing to learn, adapt and take on increasing responsibilities.
• Can balance field operations with data management and reporting.
• Is motivated to build a long-term career in business and operations management.

Why Join Bykea?

This role offers an opportunity to gain hands-on experience in fleet management, business operations and mobility services within one of Pakistan's leading technology-enabled transportation platforms.
The successful candidate will work closely with experienced operations professionals, contribute to the expansion of a growing fleet business and develop practical skills across asset management, operational controls, process improvement and business execution.