IT Service Management Specialist (JVN-783067)

Job Title: IT Service Management Specialist (JVN-783067)
Location: 2 Broadway

Notes- This is Hybrid Role (3 days onsite / 2 days remote).

Job Description

• The Financial Information Services Agency (FISA) has a vacancy for a Job Administration/Production
  Control Technician reporting to the night Shift Supervisor.
  
• This position is responsible for monitoring job flows controlled by the CA Workload Automation DE (dSeries) scheduling system.
  
• The jobs being run executed on either a z/OS mainframe, UNIX, or PeopleSoft server.
  
• The position preferably requires knowledge of tools and utilities that run under z/OS, PeopleSoft, and/ or UNIX. The technician must be able to respond quickly to job failures by determining the general cause of the problem and contacting the appropriate on-call staff member for remediation. The candidate will also be required to occasionally migrate software to the production and/or test environments.
  
• Other duties included documenting problems, setting up job flow dependencies, and executing/troubleshooting test flows.
  

Skills/experience of the assigned staff:
Required

• Extensive experience working in Production Control with mainframe or mid-range computer Familiarity with establishing job dependencies
  
• Experience troubleshooting JCL errors, using GDGs, and utilities such as File-AID and IDCAMS Knowledge of CA Workload Automation DE or similar enterprise scheduling package
  
• Knowledge of z/OS JCL and TSO/ISPF
  
• Experience with mainframe compile, link, and bind procedures
  
• Familiarity with file transfer protocols such as FTPS and/or Connect: Direct
  
• Excellent communication (oral and written), interpersonal, organizational, and analytical skills. Strong understanding of standard SDLC methodologies
  
• Knowledge of IMS, D82 Knowledge of UNIX
  
• Knowledge of PUTTY, WinSCP
  
• Familiarity with Rational Tools (ClearQuest and ClearCase) Familiarity with MS-Word and Excel
  
• Knowledge of PeopleSoft People Tools (Process Monitor)
  
  

Experience:

• 3 - 5 years of related scheduling experience with a Windows-based scheduling system.
  
• 5 years' experience escalating and documenting critical job failures and schedule problems.
  
• 5 years of experience with hands-on work with executing and performing preliminary
  
• troubleshooting activities involving: scheduler, batch processes, and cycle flows.
  
  

Minimum Qual Requirements

1. A baccalaureate degree froman accredited college in computer science, engineering or a related
field and four years of satisfactory full-time experience related to information technology service
management, process management, operations;
2. A baccalaureate degree froman accredited college and eight years of satisfactory full-time
experience related to information technology service management, process management,
operations
3. Education and/or experience which is equivalentto "1" or"2"above.


About Us:

Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting
firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),
systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government
and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,
increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing
core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the
Inc. 5000 list of the nation's fastest-growing companies.