Senior Business Analyst – Business Operations Redesign

Senior Business Analyst – BOR
Assignment Number: A2930154
Client: Government Services Integration Cluster (GSIC), Government of Ontario
Ministry: Ministry of Public and Business Service Delivery and Procurement
Location: 222 Jarvis Street, 5th Floor, Toronto, Ontario
Work Arrangement: 100% Onsite – 5 days per week
Position Type: Contract
Start Date: November 2, 2026
End Date: September 28, 2027
Duration: Approximately 11 months
Number of Positions: 1
Security Clearance: No clearance required
Position Overview
We are seeking an experienced Senior Business Analyst to support the Government of Ontario's BOR initiative within the Government Services Integration Cluster (GSIC). The successful candidate will lead business analysis activities for complex digital and I&IT initiatives, working closely with business stakeholders, policy teams, operational groups, legal, privacy, security, architecture, technology teams, and external vendors.
The ideal candidate will have extensive experience in requirements elicitation and management, business-process analysis and redesign, stakeholder engagement, Agile delivery, and end-to-end requirements traceability. The candidate must be capable of translating complex business, legislative, regulatory, and policy needs into clear, actionable business and solution requirements while supporting design, development, testing, and implementation.
Experience working with vendor-based solutions and government registries is important. Previous Ontario Public Service (OPS) or public-sector experience is an asset.
Key Responsibilities
1. Business Analysis and Requirements Management

• Lead business analysis activities for large-scale, complex digital and I&IT initiatives.
  
• Elicit, document, analyze, validate, and manage business, functional, non-functional, data, and reporting requirements.
  
• Translate business needs and operational challenges into clear, complete, and actionable business and solution requirements.
  
• Develop and maintain business requirements documents, functional specifications, user stories, acceptance criteria, business rules, and supporting documentation.
  
• Develop business-process models, use cases, conceptual and logical data models, data-flow models, and requirements traceability matrices.
  
• Identify and document gaps, assumptions, constraints, dependencies, risks, impacts, and non-functional requirements.
  
• Maintain end-to-end requirements traceability throughout solution design, development, testing, and implementation.
  
• Establish requirements-gathering approaches using stakeholder interviews, Joint Application Development (JAD) sessions, workshops, walkthroughs, mock-ups, and validation sessions.
  

2. Business Process Analysis and Service Design

• Analyze existing business processes and identify opportunities for process improvement, re-engineering, and more cost-effective service delivery.
  
• Develop current-state and future-state business-process models and document business and operational requirements.
  
• Identify process gaps, inefficiencies, dependencies, and opportunities to improve service delivery and user outcomes.
  
• Support user-centred service design, user experience research, and design activities.
  
• Coordinate business input into user experience, data, privacy, security, architecture, and solution-design activities.
  
• Apply appropriate business analysis practices, standards, and methodologies to support consistent and effective delivery.
  

3. Policy, Legislative, Regulatory, and Government Registry Analysis

• Collaborate with policy teams to assess emerging legislative, regulatory, and policy changes and translate them into business, functional, and solution requirements.
  
• Work with business and operational stakeholders to assess the impact of policy and regulatory changes on processes, systems, data, and service delivery.
  
• Support the analysis of government registry requirements, business rules, data needs, and operational workflows.
  
• Facilitate discussions with policy, operational, legal, privacy, security, and technology stakeholders to ensure requirements are complete, consistent, and validated.
  
• Support privacy assessments by documenting personal-information flows, business uses of personal information, and associated business requirements.
  
• Identify potential operational, compliance, privacy, and implementation impacts and communicate findings to relevant stakeholders.
  

4. Vendor Solution Assessment and Implementation

• Collaborate with external vendors to elicit and define business and solution requirements.
  
• Assess vendor-based solutions against business needs, documented requirements, operational processes, and technical constraints.
  
• Identify solution gaps, configuration needs, dependencies, limitations, and opportunities for alignment with business requirements.
  
• Support vendor discussions, solution walkthroughs, requirements validation, and implementation planning.
  
• Coordinate business and technical stakeholders to resolve requirements issues and support effective solution delivery.
  
• Assist in assessing implementation impacts, validating solution functionality, and ensuring that delivered solutions meet approved business requirements.
  

5. Agile Delivery, Testing, and Implementation Support

• Work within Agile, iterative, or hybrid project delivery environments.
  
• Support product backlog development, refinement, prioritization, sprint planning, and ongoing requirements clarification.
  
• Collaborate with product owners, project managers, developers, architects, testers, and business stakeholders to coordinate deliverables.
  
• Support test planning, test-case development, requirements-based testing, defect triage, and business acceptance testing.
  
• Validate that developed solutions meet approved business requirements, acceptance criteria, and business rules.
  
• Support issue resolution, implementation readiness, operational transition, and post-implementation activities as required.
  
• Monitor progress, identify delivery risks, resolve requirements-related issues, and provide regular status updates.
  

6. Stakeholder Engagement and Executive Communications

• Facilitate requirements workshops, interviews, business walkthroughs, and requirements-validation sessions involving diverse stakeholder groups.
  
• Build effective working relationships with senior executives, business leaders, policy teams, subject matter experts, vendors, and technical teams.
  
• Prepare executive-level presentations, briefing notes, decision materials, recommendations, options analyses, business cases, and status reports.
  
• Translate complex business and technical information into clear, concise communications for different audiences.
  
• Develop strategies, feasibility assessments, cost-benefit analyses, and performance measures to support informed decision-making.
  
• Communicate risks, dependencies, decisions, and progress to I&IT management and project stakeholders.
  
• Promote business analysis best practices, standards, processes, and continuous improvement.
  

Requirements

Mandatory Skills and Experience
Candidates must demonstrate the following experience in their resumes:

1. Large-Scale Digital and I&IT Initiatives: Proven experience leading business analysis for large, complex digital or I&IT initiatives.
   
2. Comprehensive Requirements Management: Experience eliciting, documenting, validating, and managing business, functional, non-functional, data, and reporting requirements.
   
3. Business Analysis Documentation: Experience developing business-process models, use cases, user stories, acceptance criteria, data requirements, business rules, and requirements traceability matrices.
   
4. Requirements Traceability: Demonstrated ability to maintain end-to-end requirements traceability throughout design, development, testing, and implementation.
   
5. Stakeholder Workshops and Facilitation: Experience facilitating requirements workshops and engaging business, policy, operational, legal, privacy, security, and technology stakeholders.
   
6. Vendor-Based Solutions: Experience working with vendor-based solutions, including collaborating with vendors to define requirements, assess solution fit, identify gaps, and support implementation.
   
7. Policy and Regulatory Analysis: Experience collaborating with policy teams to assess emerging legislative, regulatory, and policy changes and translate them into business and solution requirements.
   
8. Business Process Analysis and Redesign: Experience assessing current-state processes, identifying improvement opportunities, and developing future-state process models.
   
9. Agile Delivery and Implementation: Experience supporting backlog management, prioritization, sprint planning, testing, defect resolution, and implementation readiness in Agile, iterative, or hybrid environments.
   
10. Communication and Executive Reporting: Strong facilitation, analytical, problem-solving, written communication, presentation, negotiation, and stakeholder-management skills, including preparing executive-level recommendations and status updates.
    

Additional Technical and Business Analysis Capabilities
The successful candidate should also demonstrate experience in:

• Business-process modelling, use-case modelling, data-flow modelling, conceptual and logical data modelling, and business rules definition.
  
• Requirements validation, impact analysis, gap analysis, dependency management, and risk identification.
  
• Privacy assessments and documenting personal-information flows and business uses.
  
• User experience research and user-centred service design.
  
• Government registries and complex public-sector business processes.
  
• Vendor engagement, solution-fit assessments, and implementation coordination.
  
• Business cases, feasibility studies, cost-benefit analyses, performance measures, and traceability reporting.
  
• Test planning, acceptance criteria, business acceptance testing, defect triage, and implementation-readiness assessments.
  
• Preparing presentations, briefing notes, options analyses, decision documents, and executive status reports.
  
• Awareness of emerging I&IT trends, technologies, enterprise architecture practices, and structured project delivery methodologies.
  

Preferred Qualifications

• Previous experience working with the Ontario Public Service (OPS) or other public-sector organizations.
  
• Experience working within government digital transformation initiatives and established public-sector project governance frameworks.
  
• Familiarity with the OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
  
• Experience working with government registries, policy-driven business processes, and vendor-supported enterprise solutions.
  

Evaluation Criteria
Candidates will be assessed against the following weighted criteria:

Evaluation Area
Weight
Business Analysis Experience
35%
Process and Service Design
20%
Delivery, Testing, and Implementation
25%
Communication and Stakeholder Management
20%
Total
100%
Ideal Candidate Profile
The ideal candidate is a senior-level Business Analyst with a strong track record of delivering complex digital initiatives, comprehensive requirements management, business-process redesign, and stakeholder facilitation. The candidate must be comfortable working across policy, operational, legal, privacy, security, technology, and vendor teams, with the ability to translate complex requirements into implementable solutions.