SAP CRM Functional Lead

Summary

We are seeking an experienced professional to serve as the SAP CRM Functional Lead within the IT Services sector. This pivotal role demands a candidate with over nine years of specialized experience to drive the strategic direction and execution of Customer Relationship Management initiatives. The ideal individual will be responsible for bridging the gap between complex business needs and technical solutions, ensuring the successful deployment and optimization of SAP CRM systems. This position is critical for enhancing organizational efficiency and customer engagement through robust functional configurations and seamless implementation strategies.

Responsibilities

• Leverage extensive hands-on expertise in SAP CRM On-Premise environments to lead functional design and deployment efforts.
  
• Utilize analytical capabilities and problem-solving acumen to address complex business challenges and system issues.
  
• Facilitate clear and effective communication with diverse stakeholders to align project goals with business objectives.
  
• Independently oversee the end-to-end management of functional requirements, from initial definition through to final implementation.
  
• Apply deep knowledge of SAP CRM 7.0 On-Premise architecture to configure and maintain system integrity.
  
• Manage the specific requirements and operations of the SAP CRM Service Module to ensure high-quality service delivery.
  
• Execute precise functional configuration tasks and lead implementation activities to meet project timelines.
  
• Conduct comprehensive business requirement gathering and analysis to translate user needs into actionable technical specifications.
  

Requirements

Requirements:

• Proven track record of prior hands-on experience specifically with SAP CRM On-Premise solutions.
  
• Demonstrated proficiency in SAP CRM C4C (Cloud for Customer) environments.
  
• Strong aptitude for analytical thinking and resolving intricate operational problems.
  
• Exceptional communication skills with a proven ability to manage stakeholder relationships effectively.
  
• Capability to independently drive functional requirement management and oversee implementation lifecycles.
  
• Solid technical background in SAP CRM 7.0 On-Premise systems.
  
• Specialized experience with the SAP CRM Service Module.
  
• Expertise in functional configuration and full-cycle implementation processes.
  
• Skill in gathering, analyzing, and documenting detailed business requirements.