ServiceNow Software Designer 3 (TS/SCI Clearance with CI Polygraph Required)

Job Overview

The Software Designer will serve as a subject matter expert in network management systems (NMS), operating systems, commercial and custom software, and full enterprise integration of toolsets and servers. This position requires 100% on-site presence (5 days per week) in a secure facility environment.

Key Responsibilities

Team Leadership & Project Management

• Oversee and guide team members in the development, administration, deployment, and integration of the enterprise ServiceNow suite on Linux (RHEL) and Windows operating systems, while collaborating with database developers on schema and data requirements.
  

• Lead the engineering team using Agile, Scrum, and Systems Development Life Cycle (SDLC) methodologies to coordinate, track, and deliver projects efficiently while fostering accountability and continuous improvement.
  

• Coordinate closely with Project Managers and Technical Leads to ensure clear, proactive communication of team progress, technical risks, and project challenges.
  

• Direct system performance analysis, tuning, and optimization across the environment.
  

System Integration & Automation

• Direct complex integration efforts between ServiceNow, network services orchestrators (e.g., Cisco NSO), commercial off-the-shelf (COTS) software, and other enterprise tools.
  

• Guide the automation and orchestration of platform deployment activities using modern infrastructure and scripting tools (Ansible, Python, Terraform, PowerShell), mentoring the team in testing, validation, and verification best practices.
  

• Oversee the delivery of well-engineered, deployable packages to enable seamless transition to production environments with minimal manual intervention.
  

Security, Compliance & Sustainment

• Lead team efforts in system hardening and security compliance, directly supporting Risk Management Framework (RMF) Authorization and Accreditation (A&A) efforts to ensure all engineered solutions satisfy strict government security baseline standards.
  

• Ensure full compliance with Department of Defense (DoD) 8140.03 / 8570 Information Assurance Technical (IAT) Level 2 requirements.
  

• Monitor system and application availability/performance, proactively managing the troubleshooting, diagnosis, and resolution of complex system issues while overseeing Root Cause Analysis (RCA).
  

Documentation & Knowledge Transfer

• Oversee the creation and maintenance of comprehensive technical documentation, ensuring accuracy and completeness for operations teams, and providing operational handoff training as required.
  

Required Qualifications & Experience

Experience & Education

Must meet one of the following combinations of education and progressive experience:

• Doctorate + 8 years of experience
  

• Master’s Degree + 10 years of experience
  

• Bachelor’s Degree + 12 years of experience
  

• Associate’s Degree + 14 years of experience
  

• High School Diploma / GED + 16 years of experience
  

Technical & Platform Certifications

• DoD Baseline Certification: Must meet IAT Level 2 requirements (e.g., CompTIA Security+).
  

• ServiceNow Certifications:
  

  • Certified System Administrator (CSA)
    

  • At least one (1) additional Advanced/Mainline ServiceNow Certification.
    

Core Technical Skills

• ServiceNow Expertise: Minimum of 5 years of hands-on experience in ServiceNow design, development, scripting (JavaScript), and platform architecture.
  

• Integrations & Scripting: Proven experience integrating ServiceNow with external enterprise systems using languages such as Java, Python, Perl, or PowerShell.
  

• Cross-Platform Knowledge: Strong technical background across heterogeneous environments including Windows, Linux, and enterprise networking hardware (Cisco, Juniper, etc.).
  

• Database & SQL: Solid understanding of relational database management systems (RDBMS) and SQL to collaborate with DBAs on schema design, custom indexing, data archiving, and platform performance tuning.
  

• Automation & CI/CD: Demonstrated experience automating platform deployments, configuration management, and automated testing/validation frameworks.
  

• Methodologies: Hands-on experience working across concept, design, engineering, production, and sustainment phases using Agile, Scrum, or SDLC.
  

Security Clearance

• Active TS/SCI Security Clearance with CI Polygraph is strictly required.
  

Desired Skills & Competencies

• Networking Certification/Background: CompTIA Network+ or equivalent network engineering background is highly desired.
  

• Leadership & Autonomy: Proven ability to work independently with minimal supervision, process customer trouble tickets, solve complex technical problems, and mentor junior team members.
  

• Adaptability & Communication: Exceptional organizational, critical thinking, and communication skills (verbal and written) with an ability to thrive in a high-tempo, dynamic operational environment.
  

Job Details & Benefits

• Position Type: Full-Time (On-site 5 days/week)
  

• Estimated Compensation Range: $129,000 - $145,000 annually (commensurate with experience and skills)
  

• Comprehensive Benefits Package Includes:
  

  • Health, Dental, and Vision Insurance
    

  • Basic Life & Disability Insurance
    

  • Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave
    

  • 401(k) Retirement Plan with Company Match
    

  • Tuition & Professional Development Reimbursement