Client Service Assistant

We are seeking a dependable and detail-oriented Client Services Assistant to support daily client interactions, provide information about available products and services, and assist with coordinating client-related activities. This position involves working directly with clients, responding to routine inquiries, and helping ensure each individual receives professional and attentive assistance.

The ideal candidate is personable, organized, and comfortable communicating with a variety of individuals. This role combines face-to-face client engagement with administrative support, requiring strong follow-through, accuracy, and the ability to contribute to efficient daily operations.

Primary Responsibilities

• Welcome clients and provide professional assistance during in-person interactions.
• Respond to routine questions regarding available products, services, and company procedures.
• Help clients identify appropriate information and resources based on their needs.
• Explain basic service options, product details, and relevant processes clearly.
• Assist with preparing materials for client meetings and informational presentations.
• Support the coordination of client appointments and scheduled activities when applicable.
• Collect and organize relevant client information according to established procedures.
• Maintain accurate client records and update information in company systems.
• Assist with completing routine forms and client-related documentation.
• Communicate client requests and relevant details to appropriate team members.
• Help coordinate follow-up communication regarding outstanding inquiries.
• Provide clients with updates and additional information as directed.
• Maintain organized informational materials and client-facing resources.
• Assist with preparing product information and service-related materials.
• Support client introductions and initial service discussions.
• Identify frequently asked questions and communicate relevant feedback to colleagues.
• Collaborate with team members to ensure consistent and accurate client communication.
• Help maintain a welcoming, organized, and professional client environment.
• Participate in team meetings, product training, and service procedure discussions.
• Follow established company guidelines for client information handling and documentation.
• Complete additional client service and administrative support responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in client services, customer service, hospitality, administrative support, or a related customer-facing environment preferred but not required.
• Strong verbal and written communication skills.
• Professional, friendly, and approachable demeanor.
• Ability to provide accurate information and attentive client assistance.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities and changing daily priorities.
• Dependable follow-through on assigned tasks and client requests.
• Strong listening skills and practical problem-solving abilities.
• Comfortable maintaining records and handling client information responsibly.
• Basic computer skills and familiarity with standard office applications.
• Willingness to learn company products, services, and established procedures.
• Ability to work independently and collaborate effectively with colleagues.
• Adaptability in an active, client-focused workplace.

Benefits

• Comprehensive onboarding and job-specific training.
• Supportive and collaborative team environment.
• Ongoing training in client communication and service procedures.
• Regular team activities and company events.
• Employee recognition initiatives.
• Variety in daily client interactions and administrative responsibilities.
• Established tools and resources to support client service activities.

Phoenix, AZ