Rough Sleep Support Worker

3 Months Contract with a Local Authority

Umbrella - £28.14 per hour - Umbrella

Job Purpose

As a Rough Sleeper Support Worker, you will provide outreach, support and intervention services to vulnerable adults who are homeless, rough sleeping, at risk of homelessness, or have complex support needs. You will work to help individuals secure and sustain accommodation while improving their independence, wellbeing and life skills.

Key Duties/Accountabilities

• Conduct outreach activities across the Walsall borough to identify and engage rough sleepers.
• Follow up referrals and undertake proactive casework interventions.
• Complete holistic risk and needs assessments.
• Develop and review support plans and risk management plans.
• Support service users to access accommodation and sustain tenancies.
• Encourage engagement with education, training and employment opportunities.
• Support service users to build family and community support networks.
• Assist with benefit claims and income maximisation.
• Accompany service users to appointments when required.
• Respond to crises and provide practical and emotional support.
• Maintain accurate case records and support documentation.
• Safeguard vulnerable adults and escalate concerns appropriately.
• Support volunteers, trainees and new team members where required.

Essential Experience Required

• Previous experience supporting homeless individuals, rough sleepers or vulnerable adults.
• Experience undertaking support planning, risk assessments and needs assessments.
• Knowledge of homelessness services and housing support.
• Understanding of safeguarding practices.
• Experience working with individuals with complex needs.
• Knowledge of issues including substance misuse, mental health and offending behaviours.
• Strong case management and record-keeping skills.
• Ability to work independently and manage a varied caseload.
• Excellent communication and engagement skills.
• Full UK Driving Licence and access to a vehicle for work purposes.

Additional Information to Note

• Working Hours: 37 hours per week.
• Working Pattern: Monday to Friday.
• Hours: 09:00 - 17:30.
• Walsall.
• On-site 5 days per week.
• Outreach Work Across the Borough Required.
• Full UK Driving Licence Required.
• Access to Own Vehicle Required.
• Enhanced DBS with Barred List Required.
• Proof of DBS Update Service Required.
• Flexible Working Required Including Early Mornings, Evenings and Occasional Weekends.
• Housing & Welfare Services Environment.

Supplier Submission Deadline: 10th November 2026.

• We work on bi-weekly payment schedule.
• Apply ASAP.