Patient Support Specialist

Only candidates living in California will be considered for this position.

Overview

We are seeking a compassionate and detail-oriented Patient Support Specialist to support patients across Skilled Nursing Facility (SNF) and triage service lines. This role serves as a central communication hub between patients, providers, facilities, and interdisciplinary teams to ensure timely care coordination, improved patient outcomes, and seamless transitions of care.

This is an excellent opportunity for someone who enjoys patient advocacy, problem solving, and working within value-based care environments while contributing to quality improvement initiatives.

Key Responsibilities

Patient Triage & Communication

Manage incoming patient and facility calls in a timely and professional manner
Document interactions accurately within the electronic health record (EHR)
Respond to voicemail, electronic, and fax communications within program turnaround standards
Escalate urgent clinical concerns to providers according to established protocols

Care Coordination & Patient Advocacy

Serve as liaison between patients, providers, SNFs, hospitals, and community partners
Assist patients with navigating healthcare services and accessing resources
Support follow-up on orders, care plans, and provider recommendations
Identify barriers to care and promote patient self-management

Quality & Operational Support

Track quality and program metrics using internal tools and dashboards
Help refine workflows to improve care transitions and reduce gaps in care
Participate in quality improvement and patient satisfaction initiatives

Collaboration & Compliance

Participate in interdisciplinary meetings and case discussions
Maintain HIPAA compliance and regulatory documentation standards
Build professional relationships with internal teams and external partners

Qualifications

2+ years of healthcare, care coordination, or patient support experience
SNF, post-acute, managed care, or value-based care experience preferred
Strong communication and documentation skills
Ability to manage multiple priorities in a fast-paced environment
Bachelor's degree preferred
Bilingual Spanish preferred

Compensation & Benefits

Compensation: $20 – $23 per hour
Benefits: Medical, dental, vision, retirement, paid time off
Work Setting: Remote
Shift Details: 8-, 10-, or 12-hour shifts across weekdays, weekends, and overnights

#MASC105

כישורים נדרשים

Patient triage and assessmentClinical escalation according to protocolsElectronic Health Record (EHR) documentationMultichannel communication (phone, voicemail, electronic message, fax)Care coordination across settings (SNF, hospitals, community partners)Patient advocacyHealthcare navigation and resource referralFollow-up on orders, care plans, and provider recommendationsIdentification of barriers to care and promotion of patient self-managementTracking quality and program metrics using internal tools and dashboardsWorkflow refinement and process improvementInterdisciplinary collaboration and participation in case discussionsHIPAA and regulatory complianceTime management and ability to manage multiple priorities in a fast-paced environmentBilingual Spanish language proficiency

משרות דומות