1950 - IT Support Specialist – Tier 1 (Junior / Entry Level)

Location: Bogotá, Colombia
Work Model: Hybrid (Tuesday to Thursday on-site, Monday and Friday remote)
Experience: No previous experience required
English Level: B2 or higher

We are looking for a motivated Junior IT Support Specialist to join our team in Bogotá. This opportunity is ideal for recent graduates or entry-level professionals who are passionate about technology, troubleshooting, and helping others.

Requisitos

• Recent graduate or student in the final semesters of Systems Engineering, IT, Computer Science, or related fields.
  

• No previous professional experience required.
  

• Basic knowledge of Windows, Microsoft 365, and computer troubleshooting.
  

• Familiarity with networking and Active Directory is a plus.
  

• English B2 or higher (required).
  

• Strong communication, problem-solving, and customer service skills.
  

• Willingness to learn and work in a team.
  

• Availability to work in a hybrid model in Bogotá.
  

Key Responsibilities

• Provide first-level technical support to end users.
  

• Troubleshoot basic hardware, software, and connectivity issues.
  

• Assist with Windows 11 and Microsoft 365 applications.
  

• Support password resets, user accounts, and access requests.
  

• Help configure computers, printers, and mobile devices.
  

• Document incidents and requests in the ticketing system.
  

• Escalate complex issues to specialized IT teams.
  

• Deliver excellent customer service.