Arabic Retention - Regulated FX

Our client is a well-established, regulated Forex and CFD brokerage based in Limassol. As part of their continued growth, they are looking for a driven, client-focused Retention Agent to join their team, serving their Arabic-speaking client base.

Responsibilities

• Manage a portfolio of existing clients, building strong long-term relationships
  
• Drive client engagement, deposits and trading activity through proactive outreach
  
• Understand each client's needs and recommend suitable products/services, in line with regulatory and compliance guidelines
  
• Consistently meet and exceed monthly retention and revenue KPIs
  
• Handle client queries via phone, email and chat, resolving issues promptly and professionally
  
• Maintain accurate, up-to-date client records in the CRM
  
• Work closely with the Sales, Compliance and Support teams to ensure a seamless client experience
  
• Stay current on market trends and products relevant to your client base
  

Requirements

Fluent in Arabic and English (mandatory)
Proven experience in Retention, Sales, or Customer Service within Forex/CFD or another regulated financial services environment
Solid understanding of the client lifecycle and retention strategies
Excellent communication, negotiation and relationship-building skills
Prior experience with CRM systems and reporting tools is an advantage
Must already be based in Limassol or eligible to work in Cyprus without relocation support

Benefits

Competitive base salary plus performance-based commission
Office-based role in Limassol with a well-established, regulated Forex/CFD brokerage
Genuine career progression opportunities
Supportive, multicultural team environment