Customer Service Assistant

We are seeking a friendly and dependable Customer Service Assistant to provide direct assistance to customers, respond to general inquiries, and support daily customer-facing operations. This position involves helping individuals access product and service information, addressing routine questions, and ensuring customers receive courteous and timely assistance.

The ideal candidate is patient, organized, and comfortable interacting with people in a busy environment. This role emphasizes attentive customer support, clear communication, and efficient coordination with team members to maintain a positive customer experience.

Primary Responsibilities

• Welcome customers and provide courteous assistance during in-person interactions.
• Respond to general questions regarding products, services, and company procedures.
• Listen to customer requests and help identify appropriate information or resources.
• Assist customers with understanding available service options and basic product details.
• Provide clear explanations of routine processes and customer assistance procedures.
• Direct specialized questions or complex concerns to appropriate team members.
• Help resolve common customer inquiries using established company guidelines.
• Assist with organizing customer information and routine service documentation.
• Maintain accurate records of customer requests and relevant details when required.
• Support follow-up communication regarding outstanding customer questions.
• Provide customers with relevant updates and additional information as directed.
• Maintain familiarity with current products, services, and company policies.
• Help prepare informational materials and customer assistance resources.
• Ensure customer-facing materials remain organized and accessible.
• Assist with maintaining a clean, welcoming, and professional customer environment.
• Communicate frequently asked questions and customer feedback to colleagues.
• Collaborate with team members to ensure customer needs are addressed efficiently.
• Support daily customer service activities and general operational responsibilities.
• Participate in product training, team meetings, and customer service discussions.
• Follow established procedures for customer communication and information handling.
• Complete additional customer service and support responsibilities as assigned.

Requirements

• High school diploma or equivalent required.
• Previous experience in customer service, retail, hospitality, or another customer-facing environment preferred but not required.
• Strong verbal communication and interpersonal skills.
• Friendly, patient, and professional approach to customer interactions.
• Strong listening skills and ability to understand customer needs.
• Ability to communicate product and service information clearly.
• Good organizational skills and attention to detail.
• Ability to manage multiple customer requests and changing priorities.
• Dependable with effective time management and follow-through.
• Comfortable following established procedures and workplace guidelines.
• Basic computer skills and familiarity with standard workplace applications.
• Willingness to learn new products, services, and customer assistance procedures.
• Ability to remain professional when addressing customer concerns.
• Strong teamwork and willingness to support shared responsibilities.
• Adaptability in an active, customer-facing environment.

Benefits

• Comprehensive onboarding and job-specific training.
• Supportive and collaborative team environment.
• Ongoing training in product knowledge and customer assistance procedures.
• Regular team activities and company events.
• Employee recognition initiatives.
• Variety in daily customer interactions and responsibilities.
• Established tools and resources to support daily customer service activities.

Orlando, FL