Dutch-Speaking Support Specialist – E-commerce Platform (Remote from Portugal)

We're partnering with a leading global customer experience provider to recruit Support Specialists for a remote role based in Portugal.

In this position, you will support a major international e-commerce platform, assisting customers and sellers with a wide range of inquiries. You will be part of a dynamic team delivering high-quality service through phone and email, ensuring a smooth and reliable customer experience.

Your Role:

• Provide customer support via phone and email, ensuring a professional and friendly experience

• Assist with inquiries related to orders, deliveries, payments, and returns

• Troubleshoot customer issues and provide clear, effective solutions

• Act as a point of contact for external sellers, supporting their questions and needs

• Provide information about digital products and platform services

• Escalate and route more complex issues to the appropriate internal teams

• Maintain accurate records of customer interactions and follow internal processes

Your Qualifications:

• Fluent in Dutch (spoken and written) with good English skills

• Previous experience in customer support or service roles is an advantage

• Strong communication and problem-solving skills

• Comfortable working with digital tools and customer management systems

• Ability to work independently in a remote environment

• Customer-focused mindset with attention to detail

The Offer:

• Remote position within Portugal

• Full-time contract with a 40-hour work week

• Paid training (6 days, 8 hours per day) with structured onboarding

• Training compensation provided upon successful completion

• Base salary + meal allowance

• Holiday and Christmas allowances paid monthly

• Optional accommodation support (if applicable)

• Health insurance from day one

• 22 days of paid annual leave + Portuguese public holidays

• Opportunity to grow within an international and fast-paced environment

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