Retention Agent – Forex (Relocate Serbia → Sofia)

Retention Agent – Forex

Relocate from Serbia to Sofia, Bulgaria | Full-time | On-site

About the role

We're recruiting experienced Retention Agents in Serbia on behalf of a large, regulated forex company. The role is full-time and on-site at the company's office in Sofia, Bulgaria, and you will relocate there with a relocation package. You'll manage a portfolio of existing trading clients, build long-term relationships with them, and grow their deposits and trading activity.

Key responsibilities

• Manage and grow a portfolio of active trading clients
• Build long-term client relationships by phone and email
• Encourage further deposits and ongoing trading activity
• Re-engage inactive clients and reduce churn
• Keep clients up to date on market news, products and platform features
• Handle client queries and concerns professionally
• Hit monthly retention and deposit targets
• Keep accurate client records in the CRM
• Follow all regulatory and compliance procedures

Requirements

• Currently based in Serbia
• At least 1 year of retention experience in forex or CFDs
• Fluent spoken and written English
• Strong relationship-building, upselling and objection-handling skills
• Good understanding of financial markets and trading products
• Target-driven and comfortable in a fast-paced sales environment
• Willing to relocate to Sofia full-time

What's on offer

• Competitive base salary plus attractive commission
• Relocation package to Sofia
• A large, well-established regulated forex company
• Modern office in central Sofia
• Ongoing training and clear career progression