IT Systems Administrator

Business Systems

• Support our ERP (MIETrak), including user accounts, security roles, and first-line issues. Assist with upgrades and vendor support, and work with Operations, Supply Chain, and Engineering to resolve data issues.
  

• Support rollouts of new enterprise software, including user provisioning, permissions, documentation, and end-user training.
  

• Administer Zoho and other business applications, including user access and licensing.
  

• Handle onboarding and offboarding for the site, including accounts, equipment, and application access.
  

• Follow backup, patching, and access control procedures set by ASSA ABLOY IT for production-critical systems, and escalate issues promptly.
  

Shop Floor and Network

• Respond to connectivity and software issues on networked production equipment, including CNC machines, laser cutters, and press brakes. Troubleshoot controller connections, program transfer, DNC and file servers, and machine data collection. Coordinate with machine OEMs and integrators when the issue is beyond in-house repair.
  

• Maintain and support the shop floor network and hardware: switches, wireless coverage, industrial PCs, terminals, barcode scanners, label printers, kiosk stations, and shared workstations.
  

• Maintain the site network and firewall in partnership with Luxer One IT and Assa Abloy IT.
  

• Maintain an accurate inventory of site hardware and production IT assets.
  

Support and Coordination

• Provide day-to-day IT support for office and floor users, including accounts, devices, email, and software access.
  

• Work tickets in ASSA ABLOY's ServiceNow and resolve or escalate them within SLA.
  

• Coordinate changes and incidents with ASSA ABLOY IT and keep Luxer One IT informed.
  

• Log downtime and recurring issues so root causes can be identified and resolved.
  

• Document systems and procedures so knowledge does not sit with one person.
  

Requirements

Outcomes

• Production IT issues are responded to quickly, logged, and escalated when needed.
  

• Software rollout are supported, with users provisioned and trained.
  

• ERP user and access issues are resolved quickly for Operations, Supply Chain, and Engineering.
  

• New hires are ready on day one, and access is removed promptly when people leave.
  

• Tickets are resolved or escalated within SLA.
  

• Site systems and procedures are documented so knowledge does not sit with one person.
  

Key Interactions

Internal

• Luxer One IT: day-to-day direction, escalations, and site standards.
  

• ASSA ABLOY IT: ServiceNow tickets, patching, backups, core infrastructure, and security.
  

• Operations, Supply Chain, and Engineering: ERP workflows, enterprise software rollouts, and shop floor needs.
  

• Machine operators and shop leads: production equipment issues and floor support.
  

External

• Machine OEMs and integrators, ERP and software vendors, and hardware and warranty providers.
  

Key Performance Indicators (KPIs)

• SLA adherence for ticket response and resolution in ServiceNow
  

• Production IT incidents restored within target
  

• Onboarding and offboarding completed on time
  

• Inventory accuracy for site hardware and production IT assets
  

• Recurring issues logged and escalated for root cause review
  

American Locker is dedicated to following the EEO policy to recruit, train and hire regardless of race, color, creed, national origin, sex, religious affiliation and any other category that falls under Title VII of the 1965 Civil Rights Act, Age Discrimination in Employment Act, or the Americans with Disability Act.

EEO/M/F/V/D

Benefits

Medical, Vision, Dental, 401k match.