Client Intake & Sales Coordinator

Location: Remote
Compensation: $1,250/ month
Schedule: Full-Time, 40 hours/week aligned with U.S. business hours

Role Overview
We are looking for a South Africa-based Client Intake & Sales Coordinator to support a home care office in the United States.
This person will be one of the first points of contact for prospective clients and their families. They will
answer inbound inquiries, understand each family's situation and care needs, clearly explain the services
available, conduct initial intake, follow up with leads, handle objections, and help convert qualified inquiries
into new clients.
This is a relationship-based sales role, not a high-pressure sales position. The ideal candidate is warm,
patient, empathetic, and reassuring, while also being confident enough to guide conversations, address
concerns, and ask for the business when appropriate.

Key Responsibilities

• Answer inbound calls from prospective clients and family members
  
• Build trust and rapport with seniors and family decision-makers
  
• Ask thoughtful questions to understand the family's situation, needs, concerns, and urgency
  
• Conduct initial client intakes and accurately gather required information
  
• Clearly and confidently explain the company's services, care options, process, and value proposition
  
• Help prospective clients understand which services may best fit their needs
  
• Handle objections and concerns professionally, including questions around cost, timing, services, and whether home care is the right solution
  
• Respond to hesitation in an empathetic but confident manner and help families work through their concerns
  
• Consistently follow up with leads who are not ready to make an immediate decision
  
• Recognize buying signals and opportunities to move the conversation forward
  
• Confidently ask for the business and appropriate next step
  
• Help convert qualified inquiries into onboarded clients
  
• Maintain accurate lead, intake, and follow-up documentation
  
• Coordinate closely with the U.S.-based office team throughout the intake and onboarding process
  
• Provide additional administrative and client communication support as required
  

Requirements

Preferred Background Experience in any of the following would be valuable:

• Inside sales or consultative sales; healthcare or home care intake; healthcare admissions
  
• Client services or customer success; insurance or financial services; lead conversion and follow-up
  
• Admissions or enrollment: Other service-based roles involving complex or emotional customer conversations
  
• Home care experience is preferred but not required.
  
• Strong communication, emotional intelligence, objection handling, and sales ability are more important than direct industry experience.
  
• Ability to work independently while collaborating closely with a U.S.-based team