DGM - S&OP & Supply Chain Planning

About Company - With over 7500 stores, the company is the largest pharmacy Omni-Retail chain in India. They have been serving our customers dedicatedly for over 40 years while touching the lives of over 36 Crore customers annually with genuine quality healthcare products. Build your career with a strong purpose to serve communities by joining their vibrant workforce of over 50,000 committed personnel spread across the country.

Designation– DGM - S&OP & Supply Chain Planning

Reporting to – Head of Supply Chain

Department – Supply Chain Management

Work Days- Mon to  Sat (6 days working)

Office Timings - Day Shift – 9 AM to 5.30 PM

Location –   Hyderabad – Financial District - Nanakramguda

Experience – 8–12 years in Supply Chain Planning, Demand Planning or S&OP, including at least 3–4 years leading the S&OP process.

Industry/ Sector – Large Retail, Pharmacy or FMCG network

Qualification - Graduate/Post Graduate from a Tier 2/ Tier 3 Institute

Role Summary

Own and drive the monthly Sales & Operations Planning (S&OP) process end-to-end across 24×7/Online, Retail (7,000+ stores), Distribution Centers, and Category (Pharma & FMCG) teams. Build the organization's demand forecasting and planning capability, including ML-based forecasting, and lead the evaluation and implementation of the right ERP/planning systems in partnership with Technology.

Key Responsibilities

•   Own and continuously improve the end-to-end monthly S&OP cycle — Portfolio Review, Demand Review, Supply Review, Pre-S&OP Reconciliation, and Executive S&OP — across Retail, 24×7/Online, DC, and Category functions.

•   Build and govern machine learning-based demand forecasting models (SKU × store cluster × channel), improving forecast accuracy (WMAPE) and reducing bias over time.

•   Own the Growth Target & Category Trend process, Warehouse/DC procurement commitments, Retail Ops & 24×7 Ops scorecards, and the Manual Intervention Accountability framework (ROL/ROQ override efficiency, manual purchase ratio, store indent efficiency, dark-store addition ROI).

•   Set up and run the Control Tower for real-time exception management, ensuring Critical/High-severity breaks are resolved within SLA and fed back into the monthly cycle.

•   Partner with Technology to evaluate, select, and implement the right ERP/supply chain planning system, translating business requirements — multi-tier planning, ROL/ROQ automation, DC allocation — into system specifications.

•   Drive cross-functional accountability, holding Category, DC, Retail Ops, and Marketing teams to the numbers they commit to in the S&OP cycle.

•   Own and present the monthly Executive S&OP deck, driving leadership to specific, binding decisions rather than a status update.

Requirements

•   Hands-on experience building or directly overseeing ML-based forecasting models — time series, regression, or ensemble methods for demand forecasting — not just using out-of-the-box vendor tools.

•   Strong working knowledge of ERP / supply chain planning systems (e.g., SAP IBP, Blue Yonder, o9, Kinaxis, Oracle, or equivalent), with experience partnering with Technology teams on system selection and implementation.

•   Proven ability to manage complex, multi-stakeholder processes spanning retail store networks, DCs, and category/merchandising teams.

•   Strong executive communication skills — comfortable presenting to CXOs and driving decisions in cross-functional forums.

•   Experience in Omni-Channel (online + offline) retail preferred; pharmacy or healthcare retail experience is a plus.