Chief Information Officer (CIO)

The CIO will be responsible for defining and executing Loom Solar's overall technology, digital transformation and information systems strategy.

The CIO will work closely with the CEO and business leaders to identify where technology can:

• Increase revenue
  
• Improve employee productivity
  
• Reduce operating costs
  
• Improve customer experience
  
• Strengthen dealer and distributor relationships
  
• Automate business processes
  
• Improve manufacturing efficiency
  
• Improve inventory and working-capital management
  
• Create real-time management visibility
  
• Reduce dependency on individuals
  
• Enable Loom to scale rapidly without proportionately increasing manpower
  

Key Responsibilities

1. Technology Strategy

• Develop Loom Solar's 3–5 year technology roadmap aligned with business objectives.
  
• Build a scalable technology architecture capable of supporting rapid business growth.
  
• Identify opportunities for automation, AI, analytics and digital transformation.
  
• Establish technology standards, governance and security policies.
  
• Evaluate and adopt emerging technologies relevant to solar, manufacturing, distribution and retail.
  

2. Digital Transformation

Lead the transformation of Loom from manual processes to digital processes.

Key areas include:

Sales → Dealer → Customer → Order → Production → Dispatch → Installation → Service → Payment

• Digitize workflows across departments.
  
• Eliminate unnecessary Excel/manual reporting.
  
• Automate approvals and repetitive activities.
  
• Create digital workflows with clear ownership and accountability.
  
• Build a single source of truth for business information.
  

3. Business Applications

Own and optimize the company's technology ecosystem, including:

• ERP
  
• CRM
  
• Dealer management system
  
• Sales-force automation
  
• Manufacturing systems
  
• Inventory and warehouse systems
  
• Finance systems
  
• HRMS
  
• Customer service systems
  
• Partner portals
  
• Consumer applications
  
• Analytics and BI platforms
  
• E-commerce platforms
  
• Lending/financing technology
  
• Service and installation platforms
  

The CIO will ensure that these systems are integrated rather than operating as independent applications.

4. Sales & Dealer Technology

Build technology to support Loom's large dealer and sales network.

The CIO should enable:

• Dealer onboarding
  
• Dealer KYC
  
• Dealer enquiry management
  
• Lead allocation
  
• Sales-force tracking
  
• Dealer ordering
  
• Inventory visibility
  
• Pricing visibility
  
• Scheme management
  
• Incentive calculation
  
• Dealer performance dashboards
  
• Dealer credit limits
  
• Payment tracking
  
• Dealer reactivation
  
• Territory management
  
• Competition price tracking
  
• Dealer communication
  

The objective is to make every salesperson, dealer and distributor more productive through technology.

5. Customer Technology

Build a superior digital customer journey from enquiry to installation and after-sales service.

Technology should enable:

Lead → Qualification → Quotation → Financing → Order → Installation → Commissioning → Warranty → Service

Develop and improve:

• Consumer app/portal
  
• Lead management
  
• Online quotation
  
• Solar system configuration
  
• Financing application
  
• Installation tracking
  
• Warranty registration
  
• Service requests
  
• Customer communication
  
• Customer feedback
  
• Referral and influencer programs
  

6. Data & Business Intelligence

Create a real-time management information system for the CEO and leadership team.

Build dashboards covering:

• Revenue
  
• Sales
  
• Dealer productivity
  
• Dealer activation
  
• Inventory
  
• Production
  
• Dispatch
  
• Gross margin
  
• Working capital
  
• Collections
  
• Customer acquisition
  
• Service
  
• Employee productivity
  
• Manufacturing efficiency
  
• Project execution
  

The CIO should make "data before opinion" a core management principle.

7. Artificial Intelligence & Automation

Develop an AI roadmap for Loom Solar.

Potential applications include:

• AI sales assistant
  
• AI customer support
  
• AI dealer support
  
• Lead scoring
  
• Sales forecasting
  
• Demand forecasting
  
• Inventory optimization
  
• Production planning
  
• Predictive maintenance
  
• Pricing intelligence
  
• Collection prediction
  
• Employee productivity analytics
  
• Automated MIS
  
• Management reporting
  
• AI-powered knowledge management
  

The CIO should continuously identify processes where AI can replace repetitive human work.

8. Manufacturing Technology

Work with the manufacturing team to build a technology-enabled factory.

Focus areas:

• Production planning
  
• MES
  
• OEE monitoring
  
• Quality tracking
  
• Machine monitoring
  
• Predictive maintenance
  
• Raw-material planning
  
• Warehouse automation
  
• Barcode/RFID
  
• Production traceability
  
• Energy monitoring
  
• Real-time production dashboards
  
• Quality analytics
  

The objective is to move toward a smart factory environment.

9. Supply Chain & Inventory

Build technology systems for end-to-end supply-chain visibility.

The CIO will work with operations to improve:

• Demand forecasting
  
• Procurement planning
  
• Raw-material availability
  
• Finished-goods inventory
  
• Warehouse management
  
• Dispatch planning
  
• Logistics tracking
  
• Dealer stock visibility
  
• Slow-moving inventory identification
  
• Working-capital optimization
  

10. Finance & Lending Technology

Support Loom's financing marketplace and financial ecosystem.

Technology should enable:

• Customer credit applications
  
• Multiple NBFC integrations
  
• Loan eligibility
  
• Digital documentation
  
• Application tracking
  
• Loan disbursement tracking
  
• EMI/payment status
  
• Dealer financing
  
• Reconciliation
  
• Fraud detection
  
• Customer consent and data security
  

11. Cybersecurity & Data Protection

Own the company's cybersecurity framework.

Responsibilities include:

• Data protection
  
• Access management
  
• Identity management
  
• Cybersecurity monitoring
  
• Backup and disaster recovery
  
• Business continuity
  
• Application security
  
• Vendor security
  
• Employee security awareness
  
• Compliance with applicable data-protection regulations
  

12. Technology Organization

Build a high-performance technology team covering:

• Enterprise applications
  
• Product management
  
• Software development
  
• Data & analytics
  
• AI
  
• Cybersecurity
  
• Infrastructure
  
• IT support
  
• Automation
  
• Business intelligence
  
• Digital transformation
  

Create a culture of ownership, speed, innovation and business impact.

CEO-Level Expectations

The CIO will not be measured simply by:

"How well IT is running."

The CIO will be measured by:

"How much technology improves Loom Solar's business."

The CIO should continuously answer:

1. How can technology increase sales?
   
2. How can technology increase employee productivity?
   
3. How can technology improve dealer productivity?
   
4. How can technology reduce cost?
   
5. How can technology improve customer experience?
   
6. How can technology reduce working capital?
   
7. How can technology improve manufacturing efficiency?
   
8. How can technology improve management visibility?
   
9. What work can be automated?
   
10. What can AI do better, faster or cheaper?
    

Key Performance Indicators (KPIs)

Business KPIs

• Technology-driven revenue contribution
  
• Revenue per employee improvement
  
• Cost savings through automation
  
• Productivity improvement
  
• Digital adoption %
  

Adoption KPIs

• Employee digital adoption
  
• Dealer digital adoption
  
• Sales-app adoption
  
• Customer-app adoption
  
• Digital transaction %
  

Automation KPIs

• Number of processes automated
  
• Man-hours eliminated
  
• Reduction in manual reporting
  
• Reduction in process turnaround time
  

Data KPIs

• Dashboard adoption
  
• Data accuracy
  
• Real-time reporting coverage
  
• Reduction in MIS preparation time
  

Technology KPIs

• System uptime
  
• Application performance
  
• Cybersecurity incidents
  
• Critical system downtime
  
• Technology project delivery %
  

Business Transformation KPIs

• Reduction in cost-to-serve
  
• Reduction in order-to-cash cycle
  
• Reduction in lead-to-order time
  
• Reduction in inventory days
  
• Improvement in dealer productivity
  
• Improvement in customer satisfaction
  

Requirements

We are looking for a business-oriented technology leader who has:

• 10+ years of technology leadership experience
  
• Experience leading large-scale digital transformation
  
• Experience managing ERP/CRM/business applications
  
• Strong understanding of data and analytics
  
• Exposure to AI and automation
  
• Experience scaling technology in a high-growth organization
  
• Strong understanding of business processes
  
• Experience managing technology teams and external partners
  
• Strong cybersecurity and IT governance knowledge
  
• Excellent stakeholder-management skills
  
• Ability to work directly with the CEO and business leadership
  

Benefits

Work Timing                 :           10:00 am to 7:00 pm (Monday to Saturday)

Education                     :           MBA/Computer Science

Address                        :           Loom Solar Pvt Ltd (14/4 Mathura Road, Faridabad 121003)

Contact                         :           Muskan Singh

Gender                         :           Male / Female

Job Type                      :           Full Time

Job Location                 :           Faridabad

Industry Type                :           Renewable Solar Energy

Pay Types                    :           Fix Pay and Performance Incentives

Support                        :           hr@loomsolar.com