Manufacturing and distribution run on people who show up when something breaks. As a Junior Support Analyst, you'll be the first line: troubleshooting, documenting, and resolving issues for the customers who run their business on Syspro.

Requirements

What you'll do

Log, triage, and resolve support tickets for Syspro ERP customers
Reproduce issues, test fixes, and escalate what needs deeper technical input
Build working knowledge of Syspro modules across finance, inventory, and production
Turn repeat issues into knowledge-base articles that save the next analyst time

What you need

A relevant diploma or degree, completed within the last two years
Clear, patient communication, especially under pressure
Curiosity about how ERP systems hold a business together
No prior Syspro experience required. We'll train you

Because of Syspro, True Pros stop firefighting and get back to running their business. This program is how you become one of the people who makes that possible.

Benefits

Free Barista Coffee Daily
Gym Facilities
Free Daily Lunch
Free Fruit on a Tuesday & Thursday

Compétences requises

Support ticket management (logging and tracking)Incident triage and prioritizationTroubleshooting and problem diagnosisIssue reproduction and fix testingTechnical escalation coordinationERP module knowledge (finance, inventory, production)Technical documentation and knowledge-base authoringCustomer-facing communication and patience under pressureUnderstanding of ERP systems and business processesBasic familiarity with Syspro ERP (willingness to learn)

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