Mail:- info@naukripay.com

Customer Service Responsibilities list:
Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersRequirements and skillsProven customer support experience or experience as a Client Service RepresentativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diploma

Compétences requises

Phone contact handlingActive listeningLead generationSales target achievementCustomer needs assessmentRelationship buildingCustomer complaint resolutionCustomer follow-up and case ownershipRecord keeping and documentationCRM systems proficiencyAdherence to communication procedures and policiesCustomer engagement and initiativeCommunication and presentationMultitasking, prioritization and time managementAdaptability and interpersonal skills

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