Representative, Solaire Rewards Club

Overall Job Responsibilities

• Membership acquisition (Lifestyle and/or Mass Gaming)
  
• Encoding patron information in the database system
  
• Execution of promotions and events
  
• Handling transactions and customer concerns
  

SRC Loyalty Program

• Register patrons for the Solaire Rewards Program through walk-ins, online registration, casino floor acquisition, referrals, and marketing drives.
  
• Verify applicant eligibility according to PAGCOR rules and regulations.
  
• Update patron information in compliance with the Data Privacy Act.
  
• Assist with membership security updates and facial verification.
  
• Process account registrations and partner program enrollments.
  
• Handle card replacements and account upgrades.
  
• Execute membership card transactions according to departmental policies.
  
• Audit application forms and membership documents.
  
• Scan and maintain valid IDs and other membership records.
  
• Ensure confidentiality of customer information.
  
• Handle customer concerns and inquiries regarding the rewards program.
  
• Assist with MySolaire and Solaire Online inquiries and transactions.
  

Access Control for Exclusive Areas

• Ensure access of high-value patrons to exclusive areas.
  
• Manage Solaire Rewards counters and assist patrons with inquiries and transactions.
  
• Provide high standards of customer service.
  
• Build rapport with patrons and maintain a positive attitude.
  
• Provide information about dining, retail, and property facilities.
  
• Follow Solaire Resort and Casino policies and procedures.
  

Casino Events and Promotional Activities

• Assist with kiosk transactions, membership inquiries, offer redemptions, and draw activations.
  
• Support registration for casino events and tournaments.
  
• Issue vouchers, gift certificates, and promotional entitlements.
  
• Execute promotions and encourage member participation.
  
• Host raffle draws and events.
  
• Gather member feedback and recommend improvements to programs, promotions, service standards, and facilities.