Client Relations Assistant

We are seeking a Client Relations Assistant to support ongoing communication and coordination with clients. This position helps maintain positive client relationships by responding to routine inquiries, organizing follow-up, preparing information, and ensuring client needs are communicated to the appropriate internal teams.

The Client Relations Assistant will work with both new and existing clients and provide administrative and communication support throughout the client relationship. The ideal candidate is personable, organized, attentive to detail, and comfortable communicating with a variety of people throughout the day.

What You’ll Be Doing

• Provide day-to-day communication support for new and existing clients
  
• Respond to routine client questions and information requests
  
• Learn about client needs, preferences, and current account activity
  
• Provide general information regarding company products, services, and procedures
  
• Assist with coordinating client appointments, calls, and meetings
  
• Prepare information and materials for upcoming client conversations
  
• Follow up with clients regarding outstanding information or next steps
  
• Send routine updates and confirmations as needed
  
• Maintain accurate client contact and account information
  
• Document important details from client conversations
  
• Organize correspondence, notes, and other client-related records
  
• Assist with introductory communications for new clients
  
• Help coordinate client requests with the appropriate internal teams
  
• Monitor outstanding client items and follow up internally when necessary
  
• Research basic questions using available company resources
  
• Communicate relevant client updates to appropriate team members
  
• Assist with preparing routine client correspondence and documentation
  
• Gather client comments and feedback when appropriate
  
• Identify questions requiring additional assistance and route them accordingly
  
• Maintain organized records of client communication and follow-up activity
  
• Support additional client relations activities based on day-to-day needs
  

Requirements

1–2 years of experience in client relations, customer service, administrative support, hospitality, account support, or another client-facing role preferred
Associate’s or Bachelor’s degree in Business, Communications, Management, Marketing, or a related field may be considered in place of previous experience
Strong verbal and written communication skills
Professional and personable communication style
Excellent organization and attention to detail
Strong interpersonal and listening skills
Ability to manage multiple conversations and follow-up responsibilities
Dependable time management and follow-through
Comfortable communicating directly with clients
Ability to maintain accurate records and documentation
Strong judgment and practical problem-solving skills
Ability to handle client information professionally
Comfortable coordinating with multiple internal teams
Ability to work independently and collaboratively
Basic computer proficiency and ability to learn CRM and internal systems

Benefits

Structured onboarding
Supportive and collaborative team environment
Employee recognition programs
Company and team activities
Established resources and processes to support daily responsibilities


New York, NY