Customer Support Executive

1.       Customer Handling:

•       Respond promptly to customer inquiries via phone, email, chat, and social media.
  
•        Provide accurate, valid, and complete information by using the right methods/tools.
  
•      Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  

2.       Problem Resolution:

•        Identify and assess customers’ needs to achieve satisfaction.
  
•        Diagnose and troubleshoot technical issues and provide solutions.
  
•        Escalate unresolved issues to the appropriate internal teams and follow up until resolved.
  

3.       Documentation and Reporting:

•           Maintain detailed records of customer interactions, process customer accounts, and file documents.
  
•             Prepare and distribute customer activity reports.
  
•             Provide feedback on the efficiency of the customer service process.
  

4.    Product/Service Knowledge:

•     Stay updated with product knowledge and new product/service offerings.
  
•    Provide customers with information about new features and services.
  

5.    Team Collaboration:

•     Work closely with team members to meet and exceed customer service goals.
  
•     Collaborate with the sales and marketing teams to stay updated on product knowledge and promotions.
  

Requirements

•        Excellent communication and presentation skills.
  
•        Ability to multi-task, prioritize, and manage time effectively.
  
•        Proficient in using customer support software, databases, and tools.
  
•        Familiarity with CRM systems and practices.
  
•        Personal Attributes:
  
•        Customer-oriented and able to adapt/respond to different types of characters.
  
•        Positive attitude and a passion for providing exceptional customer service.
  
•        Problem-solving skills and the ability to think on your feet.
  
•      Qualifications: Bachelor’s degree preferred.
  
•       Proven customer support experience, sales engineer or experience as a client service representative.
  
•      Strong phone contact handling skills and active listening.
  
  
  

Benefits

• Skill Development:   Structured training and certification programs to enhance technical expertise.
  

• Career Growth:   Continuous learning and advancement opportunities in a supportive work environment.
  

• Client Interaction:   Work with leading industrial clients across multiple sectors, expanding your professional network.
  

• Positive Work Culture:   Friendly, team-oriented environment that values initiative, integrity, and innovation.
  

• PF & ESI
  

• Employee Recognition Program
  

• Attendance Bonus
  

• Performance based yearly once Increment