🌟 We're Hiring: Virtual Underwriting Assistant! 🌟

Join our team as a Virtual Underwriting Assistant and play a key role in supporting our underwriting operations. The ideal candidate will be detail-oriented, proactive, and eager to contribute to a dynamic environment while learning the ins and outs of insurance underwriting.

📍 Location: Mandaluyong, Philippines

⏰ Work Mode: Work from Office

What We're Looking For:

Handle incoming calls, emails, and live chat messages, providing timely, accurate, and professional responses to customer inquiries.
Assist with underwriting tasks by reviewing applications, verifying information and documents, and ensuring requirements are complete and accurate.
Prioritize and route customer inquiries to the appropriate department or team member, ensuring prompt resolution and follow-up.
Document all customer interactions in our CRM system, ensuring data accuracy and completeness. Regularly update customer profiles and track interactions.
Manage multiple customer inquiries simultaneously while maintaining a high level of service quality and attention to detail.
Maintain and ensure the accuracy of customer information across various systems, including CRM and other internal databases.
Clearly and effectively communicate with customers and internal teams, resolving issues or escalating concerns as necessary.

Eager to start your career in insurance? 🚀 Apply now and become part of our growing team!

Compétences requises

Telephone communicationEmail communicationLive chat supportCustomer inquiry handlingDocument verification and reviewCRM data entry and managementData accuracy and attention to detailMultitasking and managing multiple inquiriesPrioritization and routing (triage) of inquiriesEscalation management and issue resolutionInternal stakeholder communication and collaborationRecordkeeping and documentationBasic insurance underwriting knowledge/support

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