Senior Business Analyst

Client: Government Services Integration Cluster
Ministry: Ministry of Public and Business Service Delivery and Procurement, Ontario
Location: Toronto, Ontario – 100% Onsite, 5 Days/Week
Contract: September 21, 2026 – March 31, 2027
Openings: 1
Extension: Up to 1 extension term
Security Clearance: No Clearance Required
Submission Limit: 1 candidate
Closing Date: October 12, 2026 at 12:00 PM EST
Position Overview
The Government Services Integration Cluster is seeking a Senior Business Analyst to provide comprehensive business analysis services across complex business and I&IT initiatives.
The successful candidate will work closely with business stakeholders, subject matter experts, project teams, developers, QA professionals, and other technical resources to understand business needs, analyze requirements, identify opportunities for improvement, and translate business requirements into effective technology solutions.
The role requires a strong combination of business analysis, Agile delivery, requirements engineering, business process modelling, enterprise architecture awareness, business case development, stakeholder engagement, and technical documentation experience.
The candidate must be comfortable working on medium to large-sized projects and operating in a complex public-sector/I&IT environment.
Key Responsibilities
Business Analysis & Requirements

• Lead and conduct business analysis to assess client business problems, opportunities, and requirements.
  
• Gather, analyze, document, validate, and manage business and technical requirements.
  
• Lead and facilitate workshops to elicit, review, document, and confirm:
  
  • Business requirements
    
  • Business processes
    
  • Business process reengineering
    
  • Business models
    
  • Business rules
    
  • User interface requirements/design
    
• Develop requirements at varying levels of detail throughout the project lifecycle.
  
• Conduct requirements gathering through workshops, JAD sessions, interviews, stakeholder consultations, mockups, and other appropriate techniques.
  
• Develop and maintain approved business requirements and identify significant changes requiring documentation updates.
  
• Translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
  
• Ensure traceability between business requirements and proposed I&IT solutions.
  

Agile & Product Delivery

• Work effectively within Agile/Scrum environments.
  
• Break down complex business requirements into manageable deliverables for development teams.
  
• Create and maintain user stories, acceptance criteria, and related requirements documentation.
  
• Participate in sprint planning and facilitate/support daily standups and other Agile ceremonies.
  
• Ensure business analysis activities align with iterative development cycles.
  
• Support UX, functional, and technical design activities.
  
• Work closely with development and QA teams to ensure requirements are correctly understood and implemented.
  
• Support User Acceptance Testing (UAT) and ensure business requirements are validated against system functionality before deployment.
  

Business & Process Modelling

• Develop:
  
  • Context diagrams
    
  • Use cases and use case models
    
  • Process maps
    
  • Stakeholder maps
    
  • Systems diagrams
    
  • Business models
    
  • Business event models
    
  • Business functional models
    
  • Business and data flow models
    
• Conduct business process mapping and identify opportunities for process improvement.
  
• Apply business process reengineering concepts to identify alternative and cost-effective service delivery approaches.
  
• Define business rules and non-functional requirements.
  
• Apply structured, object-oriented, and Agile methodologies as appropriate.
  

Business Cases & Options Analysis

• Develop business cases from start to finish.
  
• Develop strategies and conduct options analysis.
  
• Prepare cost-benefit analyses, feasibility studies, ROI assessments, and budget estimates for I&IT initiatives.
  
• Evaluate alternative technology and service delivery approaches.
  
• Make practical recommendations based on business value, cost, risk, feasibility, and organizational requirements.
  

Enterprise Architecture & I&IT

• Apply enterprise business architecture concepts to ensure recommended technologies align with OPS standards.
  
• Understand I&IT Cluster and corporate policies, directives, guidelines, standards, and procedures.
  
• Ensure recommended business solutions align with enterprise and cluster standards and directions.
  
• Assess technology options and determine appropriate solutions based on business requirements.
  
• Demonstrate knowledge of software development, integration, database concepts, UI design principles, change management, QA, risk management, disaster recovery, and business continuity planning.
  

Change Management & User Adoption

• Manage change processes by:
  
  • Defining change scope
    
  • Conducting impact assessments
    
  • Identifying affected stakeholders
    
  • Developing training strategies
    
  • Developing communication strategies
    
• Support end-user adoption of new systems and processes.
  
• Communicate changes clearly to technical and non-technical audiences.
  
• Apply user-centered design principles to improve usability and adoption.
  
• Work with stakeholders to understand the impact of proposed changes.
  

Project, Risk & Service Delivery

• Plan, coordinate, and lead business analysis activities across project phases.
  
• Monitor progress, identify issues, resolve problems, and provide regular status updates to management and stakeholders.
  
• Identify, assess, communicate, and mitigate project and business risks.
  
• Balance competing priorities and manage stakeholder expectations.
  
• Support ongoing production issues and configuration management.
  
• Manage problem identification and resolution activities to ensure timely resolution.
  
• Support service delivery, portfolio, program/project management, and resource management activities.
  
• Ensure business analysis deliverables are completed within defined time, scope, quality, and resource constraints.
  

Procurement & Vendor Evaluation

• Lead or participate in Requests for Proposals (RFPs), focusing on:
  
  • Client requirements
    
  • Business and technical requirements
    
  • Evaluation criteria
    
  • Review and evaluation of vendor responses
    
• Provide business analysis and functional expertise during solution/vendor evaluation activities.
  

Documentation & Stakeholder Communication

• Prepare clear, concise, and comprehensive:
  
  • Business requirements documents
    
  • Reports
    
  • Reviews
    
  • Assessments
    
  • Presentations
    
  • Briefing notes
    
  • Business cases
    
  • Process documentation
    
• Present complex concepts clearly to technical and non-technical stakeholders.
  
• Maintain a high level of customer service when interacting with internal and external clients.
  
• Work collaboratively with developers, QA specialists, architects, business stakeholders, and project teams.
  
• Adapt effectively to changing requirements and dynamic business environments.
  

Requirements

Mandatory / Must-Have Qualifications
Candidates must demonstrate all of the following:
1. Workshop & Requirements Leadership

• Experience leading and facilitating workshops to elicit, review, document, and confirm:
  
  • Business requirements
    
  • Business process reengineering
    
  • Business models
    
  • Business rules
    
  • User interface design
    

2. Agile Methodologies

• Strong knowledge of Agile methodologies.
  
• Ability to break down complex business requirements into manageable deliverables for development teams.
  

3. User Stories & Iterative Development

• Experience creating user stories.
  
• Experience supporting UX, functional, and technical designs.
  
• Ability to ensure business analysis tasks align with iterative development cycles.
  

4. Medium-to-Large Projects

• Demonstrated experience working on medium to large-sized projects as a Business Analyst or Functional Consultant.
  

5. Enterprise Business Architecture

• Experience with enterprise business architectural concepts.
  
• Ability to ensure recommended technologies align with applicable OPS/enterprise standards.
  

6. Business Case Development

• Demonstrated experience developing business cases from start to finish.
  

7. Core Senior Business Analysis Experience

• Experience leading and conducting business analysis to assess business problems/opportunities and document technical business requirements.
  
• Experience developing context diagrams, use cases, and use case models.
  
• Experience creating process maps, stakeholder maps, and systems diagrams.
  
• Experience writing business cases and conducting options analysis.
  
• Experience developing cost-benefit analyses and conducting feasibility studies.
  
• Hands-on experience developing effective use cases and user stories.
  

Required Technical & Business Skills
The ideal candidate should have strong experience with:

• Business requirements gathering and management
  
• Requirements traceability
  
• Business process reengineering
  
• Business process mapping
  
• Business modelling
  
• Business rules definition
  
• Use case modelling
  
• User stories
  
• Context diagrams
  
• Systems diagrams
  
• Stakeholder mapping
  
• Data/process flow modelling
  
• Functional and non-functional requirements
  
• Agile/Scrum methodologies
  
• Sprint planning
  
• Daily standups
  
• Iterative development
  
• UX and user-centered design
  
• UAT and QA processes
  
• Change management
  
• Impact analysis
  
• Training and communication planning
  
• Business cases
  
• Options analysis
  
• Cost-benefit analysis
  
• Feasibility studies
  
• ROI/budget estimation
  
• Risk management
  
• Enterprise business architecture
  
• SDLC
  
• Software design and integration
  
• Database concepts
  
• Accessibility considerations
  
• Production support
  
• Configuration management
  
• RFP/vendor evaluation
  

Tools
Experience with business analysis and project management tools such as:

• Azure DevOps / DevOps
  
• Microsoft Visio
  
• Figma
  
• CASE tools
  
• Business/process modelling tools
  
• Requirements management and tracking tools
  
• Other relevant modelling and project management platforms
  

Communication & Interpersonal Skills
The successful candidate must demonstrate:

• Excellent written and verbal communication skills.
  
• Strong analytical, problem-solving, and decision-making abilities.
  
• Ability to explain complex technical and business concepts to non-technical stakeholders.
  
• Strong stakeholder engagement and negotiation skills.
  
• Ability to collaborate effectively with developers, QA specialists, architects, business stakeholders, and project managers.
  
• Strong documentation and presentation skills.
  
• Ability to adapt to changing requirements and priorities.
  
• Strong customer-service orientation.
  
• Proven ability to meet deadlines and manage competing priorities.
  
• Ability to work effectively in a complex and evolving environment.
  

Additional / Desirable Qualifications
The following would be considered an asset:

• Prior Ontario Public Service (OPS) or broader public-sector experience.
  
• Knowledge of Information Management principles, concepts, policies, and practices.
  
• Knowledge of AODA and related accessibility regulations and standards.
  
• Experience with information retrieval packages.
  
• Experience working with enterprise-level I&IT policies, directives, guidelines, and standards.
  
• Experience supporting government technology programs or large enterprise transformation initiatives.
  

Work Arrangement
100% Onsite – 5 Days per Week in Toronto, Ontario
Candidates must be prepared to work onsite five days per week. Remote/hybrid availability should not be assumed for this requirement.
Ideal Candidate Profile
We are looking for a Senior Business Analyst / Functional Consultant who can independently lead complex requirements and business analysis activities from discovery through implementation.
The strongest candidate will have:

• Extensive experience on medium-to-large enterprise projects.
  
• Strong workshop facilitation and stakeholder management capabilities.
  
• Hands-on Agile/Scrum experience.
  
• Strong user story and use case development experience.
  
• Proven end-to-end business case development experience.
  
• Enterprise architecture awareness.
  
• Strong process modelling and requirements documentation skills.
  
• Experience translating business needs into technical requirements.
  
• Experience working closely with development, QA, UX, and architecture teams.
  
• Strong business, financial, risk, and options analysis capabilities.
  
• OPS/public-sector experience is highly preferred.