SERVICENOW CMDB ENGINEER

HIRING | SERVICENOW CMDB ENGINEER

Location: PAN India – Preferably Bangalore, Pune, Hyderabad, Chennai, Mumbai, Noida

Experience: 8+ Years

Salary: ₹25–26 LPA

Timings: 2 PM – 11 PM

ROLE OVERVIEW

We are looking for an experienced ServiceNow CMDB Engineer with strong hands-on expertise in CMDB, CSDM, Discovery, Service Mapping, integrations, and CMDB governance. The candidate will ensure high-quality CI data and establish CMDB as a trusted system of record.

KEY RESPONSIBILITIES

• Design & maintain CMDB aligned with ServiceNow CSDM
• Configure CI classes, attributes, relationships & lifecycle states
• Implement and troubleshoot ServiceNow Discovery & Service Mapping
• Manage MID Servers, credentials, probes & patterns
• Monitor CMDB Health – Completeness, Correctness & Compliance
• Define Identification & Reconciliation rules and governance standards
• Handle Import Sets, Transform Maps & data normalization
• Develop integrations using REST APIs & Integration Hub
• Automate CMDB processes using Business Rules, Workflows & Scripts
• Build reports/dashboards and support impact analysis & change risk
• Collaborate with Architects, ITSM/ITOM teams and Application Owners

MANDATORY SKILLS

ServiceNow CMDB – Strong Hands-on

CSDM

Discovery & Service Mapping

CI Lifecycle, Identification & Reconciliation

JavaScript, Business Rules, Client/Server Scripts

Import Sets & Transform Maps

CMDB Health Dashboards & Reporting

GOOD TO HAVE

• ITOM – Event Management, Cloud Discovery, Operational Intelligence
• REST/API, LDAP & monitoring-tool integrations
• Big enterprise CMDB transformation experience
• HAM/SAM knowledge
• ServiceNow CSA / CMDB / ITOM certifications

IDEAL CANDIDATE

Strong analytical and troubleshooting skills, excellent customer communication, governance mindset, and ability to work independently in an offshore model supporting USA stakeholders.